Once upon a time, a young woman from the UK fell in love with a young man from Bangladesh. Eventually they moved to Bangladesh and had a baby. As the new mother cuddled her tiny boy, she couldn’t help but notice all of the young women streaming into the garment factories every morning. She was deeply saddened when she discovered that many of these woman had babies back home in their villages, left for months at a time with grandparents while the mom worked in the city. Lack of rural employment for women was separating families and putting the mothers in harmful situations and the babies without their mothers. So this new mom did what she could. She gathered a few women around her and taught them how to knit and crochet little dollies that could be sold in the Western markets. Samantha Morshed dreamed that this would grow and become an alternative source of income for women throughout Bangladesh. 15 years later, her dream is becoming a reality. More than 13,000 women are now employed making Pebble toys in their home village. They walk to work, taking their babies with them. There they sit together, yarn spilling onto their laps as they knit community and love together in each heirloom Pebble toy. Pebble was born out of a love for babies and their mothers.
Pebble : Putting Smiles on Faces Worldwide!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Plush, soft, cuddly, bigger than it looks in the picture. A huge hit with 6 year old granddaughter-I have never, ever seen a child so overcome with joy and happiness as she was - she had to show it to everyone in the house (in different rooms). She took it to bed with her - still hugging it! She really liked the other things I got her but she LOVED this Giraffe. It was more expensive than the others I saw but worth it! It was the best money I ever spent to see a child so very, very happy!
It's not very heavy, but it's constructed amazingly well. It's so soft she immediately gave it a big hug. If you are looking for something a little different, I would highly recommend taking a look at this giraffe.
Extremely well made. These are beyond toys although my daughter will have many hours of enjoyment playing with hers. This is so well made I see it being passed down through generations. Very soft. Very huggable. I won’t buy another brand of stuffed animal again. I have now gifted 2 of these and was very pleased with both.
Absolutely beautiful!! Bigger than I thought it would be. Comes in a cute box. Very well made. I will be ordering others from them.
Very cute. Worh buying.
Well made. Absolutely adorable!