SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the design of this bag, and it definitely gives the impression of an expensive bag. It also offers ample storage space in both compartments. I took it on a week-long trip out of the country and was able to organize my makeup in one section and my toiletries in the other. I'll definitely be taking this on all my trips from now on.
I've been using a clear plastic tub to organize my makeup for years, and I finally decided to invest in something new to keep everything in order. This bag was perfect! I bought the medium size since they were out of the large one, but it holds everything I need, including my big bottle of Micellar water. It will be great for keeping my cabinets organized and for travel as well. I'm hoping it will last and not deteriorate over time.
I was looking for something to use while putting on makeup in the car (as a passenger). With typical bags, I'd be searching for what I needed, and there was nowhere to put things, leading to items falling out of my lap and getting lost in seat cracks. This bag allows for compartmentalizing your items, and it opens out flat enough that things stay in the bag and are easy to find! It perfectly meets my needs.
I researched various makeup bags that zip from side to side, and I was highly impressed with the quality and price of this makeup bag. It holds a significant amount of products, and I love the way it opens up, making it easy to find everything in your bag.
I love this makeup bag so much. I saw it gaining popularity on TikTok, and I finally decided to try it out, and I understand why! It's not bulky, and I appreciate how I can see all my products once it's opened and laid out, yet it remains organized. I gifted one to a friend for Christmas, and she loves it as well! My mom got herself one too, and we're all obsessed! It's totally worth it, and I don't think I can go back to using any other kind of makeup bag. It's also really sturdy!
It's convenient for my 22-year-old. There's plenty of compacted space for her makeup, and I'm considering getting one for myself. It keeps everything in one place and is sturdy.
This bag was more than enough for my small makeup collection. The quality is excellent, and it looks cute too.
This bag is big enough for my travel makeup and toiletries, but it's not too bulky. The BEST feature is that it sits flat, allowing you to see everything. It zips on a cross curve, making it easy to travel with. I prefer it over others that unfold and need to be hung up because it saves space.
No more digging for what you need. Even my kids were impressed with the design and how you can see everything. It holds most of what I need, including makeup and toiletries. I opted for the medium size because I often carry a separate ziplock bag for liquid toiletries, making it easy to pull them out when going through security.
It turned out to be larger than I expected, but it's the perfect size for all of my makeup (and even more!). I was able to organize my makeup and declutter a previously overcrowded drawer. The material is nice and durable, and there's not much to dislike about it!
This makeup bag has a fantastic shape. It unzips to open flat, allowing you to see all your makeup items. The creamy white color looks very elegant. I gave it to my teenage granddaughter for Christmas, and she loves it.
I purchased this for my daughter for Christmas, and she absolutely loved it. The bag is of excellent quality, and I love it too. I'll be getting one for myself as well. I saw ads on social media for other brands, but this one is definitely nicer and better quality.
I purchased this because I was influenced... LOL. I do like it, and it's well-made, but I think I need a larger one. So, if you don't carry a lot of products, then this would be nice to own.
While it's pretty roomy, a lot of my cosmetic items got mixed up when closing the zipper. Yes, it has space, but I believe there are other cosmetic bags out there that are better.
I got this for my daughter-in-law, and she absolutely loves it! It's roomy and has an expensive look to it. Now both of my granddaughters want one too.
It's more plastic-like than I had anticipated. It's still nice, but it's not so easy to close quickly when fully open on the table, and the zipper can get stuck.
I was in search of a new toiletries bag, and this one is big and can fit a lot. I love that it can zip open and just sit on the counter.
This bag is very well made and has a rich appearance. It offers plenty of room, and I appreciate all the dividers. It fits all my makeup with extra room to spare.
It's a makeup bag, and it's good, but in my opinion, there's nothing about it that makes it better than any other makeup bag. I don't quite understand the hype.
Out of all the makeup bags I've owned, this is by far the best I've purchased! It's spacious and perfect for someone with a minimal to maximum makeup routine. You could even use it to store your skincare products.
It's the right size and makes it easy to keep my makeup organized!
I chose the medium size, and it can hold a lot of products. While I can't speak to the quality just yet, I'm hopeful it will last me. I had previously tried the drawstring style where you spread out all your stuff, but I didn't like it because it wasn't closed. I'm a huge fan of the pockets for organization in this bag, and the double zipper is crucial.
Roomy, comfortable. One minus-smell
It's really very, very good.
Ordered a cosmetic bag not for its intended purpose, but for a style. Yes, it would be possible to take it on a trip in a more convenient and compact form. The quality is not bad, the seams are even. Leather. The substitute is also not bad, about the inscription I am not sure that it will last long, but this is not so important. I recommend this budget cosmetic bag to everyone!