SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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This actually works way better than I thought anything ever would! I've always had problems with clogged pores. Even now at 36, while my skincare regimen is better than ever, I still have had to really work at keeping my pores as clean as possible. I've been curious about these for years, and I am so glad I finally took the leap! Just one treatment has left my pores TOTALLY clean - cleaner than I've seen them in my entire life. No oil, no sebum, no dirt. It was also amazing seeing how much it sucked out! Thankfully it uses a small filter over the suction cup to prevent the device from sucking everything in. Cleaning the tips is as easy as dropping them into hot soapy water for a soak, then rinsing them and drying them. All the attachments work really well. So far my favorite is the exfoliating tip, which combines suction with microdermabrasion to get everything including dead skin. Seriously, right now I'm wondering what I'm going to do with all my clay and charcoal masks because this tool totally invalidates them. Best beauty buy of my year so far.
The tool works efficiently to deliver quality services leaving the skin smooth and soft. It has three adjustable strength levels so that you can easily adjust the unit to fit different skin areas. Besides this, the unit also allows for easy recharge thanks to the USB charging system. Will remove all blackheads, but please read manual first to learn proper use because I pushed hard on one part of my nose and it got redness marks. However, it got vanished away in a few days. I do steam, use Sephora pore opening cream and then suction it. More interestingly, it features up to four functional heads that will suit all types of skins. Due to the powerful suction system, the unit is very effective as it gets rid of even the stubborn blackheads.
So where do I get started... This isn't a pretty topic to talk about, but one that we need to talk about in general. Hygiene is good, upgraded hygiene is even better! A family member has very, uhm active pores, is a nice way of putting it, and was used to spending hours a week staring at a mirror doing what you do to blackheads. Picked this bad boy and now, a few minutes on the couch and the whole process is almost exciting now. You can choose from a set of different heads (with different levels of suction) for blackhead eradication action or attach the silver microdermabrasion head to lightly scrub your face. You can select the type of skin you have to fine tune the suctions level. Then cover the blackhead with this, press the button, and enjoy the fact that your pore is being vacuumed :) Once you are done, detach the head, clean it (hygiene is good) and you're done!
I have tried different blackhead remover tools in the past with very poor results. This little gadget was just what I needed. I suffer from blackheads and acne across my nose and cheeks primarily and occasionally on my chin. The first time I used it I didn't read the directions and it didn't work at all. After going back and following the directions it worked like a charm. I primarily use if after a hot shower and it is very effective. I use the skin exfoliating probe first, then use the blackhead remover tip and the blackheads are removed very easily. I would definitely recommend this tool to anyone who suffers from blackheads and has trouble extracting them with just your hands or a washcloth.
I love this!!! I have combination skin and have been through all different kinds of skincare from high end to drug store. I use this when I get out of the shower so my skin is soften and after 2 weeks I noticed my pores be coming smaller and the breakouts on my chin (pimples under the skin) reducing as well! It's crazy to see what ot left behind in your face. I'm so happy with this purchase !
The packaging is very beautiful, a lot of blackhead grease is sucked out, a very gentle cleaning instrument, it will not support the pores, the effect is similar to that of the outside, it is still very good to buy one at home in extraordinary times, regular cleaning effect should be better, look forward to Say goodbye to blackheads as soon as possible. It's really easy to use, and it's very easy to use.
We usually buy pore strips and decided to pay a bit more for a tool for this. Cool lighting feature to highlight areas that need attention. Did a really good job of cleaning out clogged pores. Suction is really strong, but does not irritate sensitive skin. This was a good choice for us because of sensitive skin/sulfate allergies that can make it hard to use chemically based pore treatments.
The product looks very nice and handy. It has different heads and different modes to use to clean the skin. I used it on the nose and jaw. And it can really take out clogged oil and some blackheads. But don’t use it on the same area too long, because it can make the area red because of its strong suck.
I LOVE this product and have recommended it to my closest friends. The price is great, it comes with four different heads which all work great for different purposes. My personal favorite is the smallest one because it can get into the creases around your nose so easily. Suction is strong but does not damage skin. I have very soft and sensitive skin so I feared it would leave marks but it has helped clean my pores and prevent any further break outs.
Ladies/Gents, this product is a must! With quarantine and sheltering in place, this is the next best thing to a facial. I use This product after a bath and while my pores are soft. Cleaned out my pores! Tip: just to gently!
I was waiting to try this before writing a review, and I love it! I actually have huge pores and blackheads are a nightmare, I used it twice already after I shower and it works great!! I could actually see it sucking all the crap that clogged my pores. Finally!!!!!
This thing actually works really well,most of my nose has blackhead, I use it after I shower,it definitely cleans out the pores.They comes 6 alternative suckers ,can solve different you need.
I was a little skeptical at first, but I was happily surprised as soon as I started working with the device. it's not as sturdy as other brands and instructions are in Chinese only, but thanks to google translate I got the hang of it. 100% recommended.
this blackhead remover works better than the tranditonal sticky blackhead remover. this clean better and its not pricey at all. its help me to clean my face now even my husband said my face look bright and cleaner tham before. i am very happy with this product. i glad i made the right decision.
Glad I could get online. The quality is as high as in any offline store, but that's way more comfortable
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
The was offered with a fair dcisount, so how could i resist the temptation :-)
i guess it’s the cheapest price for blackhead remover i’ve ever seen. good job!
can’t wait to try my new blackhead remover. looks promising
Good quality! Looks exactly as on pictures!
Remover came very quickly, for two weeks. Thank You!!
The suction is powerful. I’m very happy with it so far!
I just got mine last night, so I had to try it immediately after I showered. I still need to get the hang of if, but it definitely worked on my nose pores. I tried it on my forehead but was not successful in extracting anything. I will try again after using a hot compress though. Nice packaging, device is light, easy to handle and the suction is very powerful.
It's just working, nothing too superficial.