SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works well; however, there are occasional issues with the seal not going against the can correctly, leading to leaks. Nevertheless, I still like it a lot.
It's a great concept and is fun and easy to use, but it may require some practice.
It has made shotgunning a lot easier.
I prefer this product over the traditional method of poking a hole with your thumb; it's much easier.
There's not much to say about this tool; it does exactly what it claims to do. It makes shotgunning quicker and easier, although it might make everyone around you think you're a party animal 👍.
I bought it for my boyfriend, and he and his friends love it. They were so jealous that he got one that we made two more purchases that night! I highly recommend it.
It's straightforward to use, and I've personally found that it's helped me acquire a taste for drinks I didn't like before.
It works effectively.
It's user-friendly and efficient.
It allowed me to shotgun a beer faster than ever before, and it was the cleanest.
I'm delighted with it, and I'm happy I got two of them 🥰.
It works just as it should. I wish I had one of these when I was 21.
This tool makes shotgunning any canned beverage a breeze! It's way easier than when I started in the 90s!
It's awesome and didn't disappoint!
It's a great tool for opening cans of beer and soda.
I wish I could give it more than 5 stars; I love it so much.
The quality is good, and it's easy to use. Overall, it's a fun addition to bring to parties. It might not be as fast for chugging, but it still works well.
We had a great time using this.
An awesome product.
I love it, and it performs as expected.
My son in college is using it all the time.
My husband absolutely loves it; it was his favorite gift.
I used it this morning while golfing, and it sliced right into the can, delivering an amazing flow and cutting my shotgun time in half.
Once you get the hang of it, this tool is awesome, ensuring a mess-free experience. I love it! 😂
You no longer need your keys or anything else; this item makes shotgunning a beer a breeze, almost like magic!