SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🐾💕 I'm a proud dog mom to two rambunctious pups and finding a toy that can withstand their relentless chewing has been no easy task. This wooden antler chew toy though, it's something else! It's durable enough to endure their gnawing without splintering or breaking apart. Plus, they seem absolutely smitten with the natural wood scent. Their teeth look healthier too since they've started using this toy - an unexpected but welcome bonus! All in all, I couldn't be happier with this purchase. 🦴🐶
My dog is a notorious chewer, but this wooden antler toy has survived! It's sturdy and keeps him entertained for hours. Plus, his teeth look cleaner too!
This wooden antler chew toy is a hit with my pup! He loves the natural wood smell and it's holding up well against his powerful chomps.
so my furball is quite the little destroyer when it comes to toys 😅 i was skeptical about getting another one fearing he'd just tear through it like tissue paper again but boy was i pleasantly surprised with this wooden antler chew toy 👍 not only does it hold up well against his aggressive chomps but he also seems to really enjoy playing around with it maybe because of its unique shape? who knows 🤷♂️ what matters is that we finally found a winner here folks ✨ plus there's something satisfying about seeing him gnaw away at wood instead of my furniture for once lol 10/10 would recommend!
I was skeptical about its durability, but this antler chew toy proved me wrong. My energetic retriever hasn't managed to destroy it yet - highly recommend!
Not only does fur baby adore playing with this wooden antler toy, I've also noticed an improvement in her dental health. Two thumbs up from us!
I must say, as someone who has tried countless chew toys for my energetic labrador retriever, this wooden antler stands out from the crowd. The durability is exceptional; even after weeks of regular use by my enthusiastic pup, there are hardly any signs of wear and tear. Furthermore, I have noticed that her dental health seems improved since she started using this product regularly - less tartar build-up on her back molars which is excellent news indeed! Not forgetting how much she enjoys engaging with its interesting shape and texture. A fantastic investment for any conscientious pet owner looking for quality products.
This unique-shaped wooden chew toy keeps my dog engaged for long periods of time. It’s durable enough to withstand even the most aggressive gnawing sessions.