safe for eating
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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My little dog basically sat in the middle of this and then took a nap. He had no interest in this. I gave it to my daughter who has a medium size dog. He went to town trying to get the treats out of the puzzle. He could move the pieces and eat up. There are some extra pieces in case one breaks. You do have to screw them in from the botton to keep them in place correctly.
My dog LOVES this toy. Even after he’s already had dinner, he is still asking to play. I am uploading new video bc it’s much better now that he’s gotten familiar with it and understands how it works.
Nice toy. Plastic quality, colors as in the picture. The buttons are too easy to move, the dog eats everything in a minute. Good size. Loved this product! Kept the pup entertained for longer than other toys. Helped build up her confidence and co ordination . We used training treats, dog biscuits and frozen water & fruit.
I love my dog more than life itself. He’s a rescue so not sure of his age. We think 15 (going on 3). Bought this puzzle hoping he would have fun and use it. Had no clue how fast he took to it. He’s not the most ‘intelligent’ so I wondered but he got the treats so fast. He hasn’t used his paws yet to move the pieces around, just uses his nose, but he’s doing it. Everytime he gets one I cheer for him and his tail wags like crazy and he continues on. He love his puzzle. I can’t wait to get him more so that he will get that brain going when I’m at work during the day (even though he’d probably play with it before I am even out of the driveway)
I wasn’t sure if my dog would have anything to do with this. I put treats in it and set it by my dog’s bed. I adopted him after he was rescued from a hoarding situation so he really hasn’t had toys to play with. I’ve had to teach him how to play with them. I noticed the freebie treats were gone one day and checked the rest of the puzzle. All gone! I was amazed. Filled it back up and left it for a few days. Empty again. Now I’ve watched him do it and it’s so funny. I’m going to try to get a video of it. He’s a 15lb chiweenie. Half chihuahua half dachshund and much smarter than I gave him credit. lol
My breeder recommended it for my 4 month old Australian Shepherd who is recovering from a broken elbow to keep his mind and training up. I was afraid to would be too challenging for him, but he took to it right away!. He finds all the treats in less than a few minutes. Takes him longer to eat the treats than to find them! It's a great price too! Similar products are twice the price and made of cheap plastic my puppy would chew through in an instant.
I bought this as a mind teaser for my bunny. It isn't made of untreated wood, so I have to watch when my bun is playing with it, but he loves it. Even gets a little dig time with it to move the covers around.
My Border Collie, Grace, just loves this "toy." Dogs like Grace need constant mental, physical, and emotional stimulation and this thing helps for a few minutes in the evening. She has learned to check index every one, looking for a treat. When she finds one, she not only gets a treat, but she gets our praise. She has learned to use both her nose and her paw to manipulate the rounds. It is well built and heavy enough that it stays in place when Grace is playing with it. Because she still chews everything, after a few games, we take it up off the floor. Wonderful toy and I'm highly recommending.
Entertaining feeder for a puppy, I like it, with pleasure looking inside the delicious.
The goods came quickly enough .. whole unharmed Good activity for dogs but my dog personally is not difficult from there to get the taste would be better
looks and feels good. hopefully it will bring some interesting times for my dogs!
good quality , my dog loves it. but he got it to easily
Thank you very much for the goods! My dog is delighted)) the truth gets all the delicious in minutes, but the search continues. The toy exactly as in the photo, fully corresponds to the description
Very funny thing for dogs)))) but my either Och is smart or that, all found and ate in 3 min))))
Super Toy, my dog is LOVES! All so as the description. Toy safe because none plastic components can not get out of design, with this you can leave dog with toy. I am very glad, recommended!
Super Bowl for dog! Dog has super fun and addressing;) thank you
I love it, though it came a little late due to the current situation, communication with the store was great, I recommend seller
Very cute toy. My pug was immediately interested.
Cute toy. I was afraid it was going to be too small for my Boxer/Lab mix (75lbs) but it was okay. Wouldn't be appropriate for anything bigger. To introduce her to the concept, I put a small treat under 2 of the white bones and inside 2 of the red boxes. I tried to show her how it worked, but she wasn't interested. She came back to check it out a few minutes later on her own. She figured out how to remove the white bones and open and close the red boxes in just a few seconds Not sure how long this puzzle toy will keep her entertained, but I'm hoping for at least a little peace in the evenings. As for quality, it is of sturdy plastic. The lids don't stay shut on the red boxes and the white bones don't fit into their spots as well as they should.
Excellent for my dog. A little hard on the buttons, but I guess they'll go soft with the use.
The toy is super! My dog is delighted, all night I only feed from her and ate. We were very excited to watch, too. Recommend!
good quality, arrived fast, dog enjoys it :D but it took 1 min to understand toy and another minute to eat all treats
It matches 100% with the description. Very good quality
Everything is super, the dog is happy, quickly figured out everything, continues to look for food for a while after it ended. The bottom is rubberized, but it does not help much
Fast delivery, excellent quality