SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Purchased these as gifts for coworkers. Very pretty colors and the perfect size for travel.
This is a great little jewelry box for travel. Love the color options too.
My Daughter loved this precious jewelry box. It was great for her small earrings and bracelets.
It's small, so for necklaces and rings, consider getting the larger one.
My daughter has one and loves it! She bought one for me for my upcoming travels and I'm so excited. The holder is perfectly sized and holds the right amount of jewelry for travel. Great product.
I have a lot of rings and this one has more slots than most. It looks cute, fits a lot for its size, and the price is incredible. It would make a great gift as well.
I bought these for my three granddaughters and they loved them. I chose three different colors and all of them were very pretty.
My wife loves it, it's great for traveling.
This is just the right size for a week or less getaway when you don't need to take a lot of bulky jewelry. It fits nicely in my bag, is very sturdy, and protects what's inside. It stays open for use as a jewelry box while away, and the hooks are great for keeping necklaces from tangling.
Gave it as a gift to my adult daughter and she was thrilled with its size for carrying jewelry while traveling.
I ordered these for my daughters-in-law, and I'm very pleased. They're a nice size for travel and well-made to keep jewelry in place.
Bought this for my boyfriend's Mom who travels a lot. Perfect size and the zipper seems really good. Might buy one for myself. Great quality for the price.
Bought this as a gift, and the recipient (a frequent traveler) LOVED IT! Well-made and the perfect size for travel.
Purchased this for a work secret Santa and was impressed with the quality. Perfect for traveling and feels luxurious.
Beautiful item, well made and excellently designed for its purpose.
Perfect size and nice quality.
Our daughter loved this as a Christmas gift and used it immediately for her travel.
These jewelry boxes are cute and luxurious. Great for travel, and the zipper keeps everything secure. Bought several for Christmas gifts.
Purchased as a gift. The size is accurate and there's room for all types of jewelry.
This is my second purchase for gifting. Perfect for keeping jewelry together while traveling. The storage is well-designed and the faux velvet is plush.
More spacious than expected - love the hidden necklace compartment. The zipper seems durable. Overall, a pleasant surprise!
Elegant looking and perfect for storing jewelry. Ordered the blue one.
Love my travel jewelry holder. Made of Velvet material with perfectly sized compartments for all my jewelry for the next trip.
Good space, small size for packing, love the light green color, and the fabric is super soft.
Great for use in your carry-on bag. Sturdy and space-saving.