SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't believe how much my cats love this! The sisalrapped posts are perfect for their claws and the wool ball toys keep them entertained for hours., it's so sturdy!
🐾 Never seen my kitty have so much fun! She loves to climb on the double-tier design and scratch her little paws. A great buy indeed. 🐱
Recommend
This is just what we needed in our small apartment. It's compact but doesn't skimp on features - scratching posts, climbing tiers, wool balls... My cat is overjoyed.
The premium wood construction of this thing? Super durable! And I love that it has a cozy spot for my fur baby to rest after all his playtime. 😻
ok
no caps here because i'm too excited about how good this thing is!! fits easily into any room without taking up too much space plus keeps my cat busy with those wool ball toys she loves.
I must say, the comfort nest on top is such a hit with our feline friend. After an energetic session of playing and scratching, he curls up there like a king!
Impressive
this one's been a lifesaver since day one...climbing tiers check scratching surface check interactive play check comfortable nest check not bulky at all super happy with purchase!
😺What joy it brings to see your beloved pet having fun while also getting some exercise! This product offers exactly that- climbing exploration and claw sharpening sessions.
satisfying
My cat adores this. He spends time playing with the wool balls then climbs up to relax in his comfy nest - truly engaging and practical.
Absolutely amazing product!!! The quality of materials used speaks volumes about its durability...sisal-wrapped posts are a hit with my cat. A must-have for every feline owner.
worthwhile