SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i absolutely love this elevated bowl! it’s the perfect height for my cat, making it easier for them to eat without bending over too much. the ceramic is sturdy and high-quality, and the cute design makes it stand out in the kitchen. i’ve also found that it’s super easy to clean, which is important when dealing with messy eaters. my cat seems to enjoy eating from it more than their old bowl, and i’ve noticed less mess around the feeding area. overall, it’s both functional and stylish, and i’m really happy with this purchase. highly recommend for any cat owner!
i love this bowl! it’s the perfect height for my cat, and the design is adorable. the ceramic is high-quality, and it’s super easy to clean after each meal.
i’m so happy with this elevated bowl for my cat! the height is perfect, and it’s made mealtime much more comfortable for them. the ceramic feels sturdy, and i love the adorable design—it’s both functional and cute. cleaning it is a breeze, and it fits in nicely with my home decor. definitely recommend it for any cat owner looking for something practical and stylish.
Beautiful design, great quality, and helps my cat eat comfortably.
Adorable!
this elevated bowl has been a great addition to my cat’s feeding routine. i love the cute design, and it fits perfectly with the decor in my kitchen. beyond the looks, it’s incredibly functional. the height makes it easier for my cat to eat, and i’ve noticed they’re much more comfortable during mealtime. the ceramic material feels durable and high-quality, and it’s very easy to clean, which is a huge plus for me. the bowl is also the perfect size for portion control, which helps keep everything neat. i’ve had no issues with it tipping over or sliding around, and it looks like it will last for a long time. since switching to this elevated bowl, i’ve seen a noticeable difference in how much less mess there is around the feeding area. my cat also seems to enjoy their meals more, which is the best part. overall, it’s a well-designed, functional, and stylish bowl that i’d recommend to any pet owner looking for something both practical and adorable. i’m extremely happy with this purchase and will likely buy more as gifts for friends with pets!
this bowl is so well-designed. the raised height helps my cat eat with ease, and it looks great in my home. cleaning is quick, and it’s sturdy enough to last for a long time.
the design is nice, but the height is lower than anticipated. functional, but not as impressive as hoped.
i’ve been using this bowl for a few weeks now, and it’s been great. the elevation really helps my cat eat without bending too much, and the ceramic is easy to clean. i love the playful design—it adds a touch of personality to the feeding area. it’s well-made, sturdy, and feels like it will last for a long time. overall, a great purchase!
Easy to clean, and my pet seems to enjoy mealtime more.
this bowl has been a fantastic upgrade for my cat. the elevated design makes eating so much more comfortable for them, and i’ve noticed a huge reduction in mess around the feeding area. the ceramic is super durable and feels really high-quality, and i love how easy it is to clean. no more scrubbing stuck-on food—it rinses clean every time. the design is what really sold me—it’s just adorable and adds such a fun touch to my kitchen without being overwhelming. my cat adjusted to it immediately, and i’ve seen them enjoy mealtime more. i also appreciate how sturdy it is, with no tipping or sliding issues. overall, this bowl is a perfect combination of style and function, and it’s made a big difference for both me and my cat. if you’re looking for a cute, high-quality bowl that’s practical and easy to maintain, this is definitely the one to go for. highly recommend it!
the bowl is cute, but it's smaller than expected. works fine, just wish it held more food.
Perfect
this is by far the best pet bowl i’ve purchased! the raised height is perfect for my cat, making mealtime more comfortable for them. the ceramic is high-quality, durable, and easy to clean, so it’s both practical and stylish. i love the adorable design, and it fits perfectly in my kitchen without taking up too much space. my cat adjusted to it immediately, and i’ve noticed they seem to enjoy eating from it more than before. it’s made a noticeable difference in their feeding habits, and i’m really happy with the overall quality of the bowl. highly recommended for pet owners!
this bowl has been a great addition to my cat’s feeding routine. the elevation helps with posture, and i’ve noticed my cat seems more comfortable eating now. the ceramic is durable and easy to clean, and the cute design adds a nice touch to my home. i’ve been really happy with this purchase, and it’s definitely improved mealtime for my pet.
my cat likes it, but i expected sturdier construction.
Perfect height, adorable design, and my cat loves using it!
i’m so impressed with this bowl! the elevated design has really improved my cat’s eating experience, and the ceramic material is both sturdy and easy to maintain. the design is adorable, and it adds a fun touch to the feeding area. it’s the perfect size for meals, and i love how easy it is to clean after each use. my cat seems to eat more comfortably, and i’ve noticed less mess around the bowl since we started using it. overall, it’s a great product that combines practicality with a cute design, and i couldn’t be happier with my purchase!