SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a darling little bowl! I love the bowknot design, it's so chic. It really adds something special to my pet's mealtime.
This ceramic bowl is not just cute but also very practical. Easy to clean and perfect size for my.
The diamond pattern on this cat bowl is adorable and elegant at the same time. My cat loves eating from it!
no more overfeeding with this perfectly sized dish! plus, its stylish look blends in well with our home decor 👌
I was looking for a non-toxic feeding dish for my pet and found this gem. The ceramic material keeps everything fresh and hygienic.
the smooth surface of this ceramic bowl seems gentle on my fur baby’s tongue 🐱 she enjoys her meals even more now!
i'm all about aesthetics and let me tell you, this high stand cat bowl has enhanced the appeal of our pet’s feeding area tremendously 😍
A sturdy, stable, yet charmingly designed cat bowl - exactly what I needed to prevent spills during meal times.
This product reflects your affection towards your pets like no other item does. Every detail screams care!
Nice
This ceramic bowl is as durable as it is delightful. The high stand also makes feeding time easier for my older cat.
The charming bowknot design adds a touch of elegance to our home decor while keeping things practical for our pets. 🐾
I'm really impressed with how this ceramic bowl promotes hygienic eating environment. Plus, it looks great!
Just got this cute cartoon cat bowl and I must say - It’s easy on the eyes and perfect in size! My kitty seems happy too.
Absolutely smitten by the sweet bowknot design; such an elegant yet playful addition to any pet owner’s collection!
The non-toxic material ensures safety at every meal; what more can one ask for? Definitely recommended.