SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh, my furry friend looks so adorable in this littleuit! The first thing I noticed was the soft fleece material - it's like a warm hug for your pet. My pup is always shivering during those chilly winter months but since we got this hoodie, she’s been cozy and comfortable. It fits her just right too – not too tight or loose. Plus, it’s easy to put on and take off which is a huge bonus because let's be, pets can get fidgety when you're dressing them up. 😄
What a great find! This pet jumpsuit is so soft and cozy, perfect for those cold winter nights. It easy to put on and my dog seems really comfortable in it. Plus, the hoodie design is just too cute!
this little suit has been such a lifesaver during colder months!! my cat loves snuggling into it and i must admit she looks absolutely adorable wearing it 😻 quality's good too; hasn’t ripped or faded yet despite multiple washes.
this one took me by surprise! i wasn't expecting much honestly but boy was i wrong... firstly the fabric feels super soft to touch and keeps my cat warm during cold nights. secondly its design is simply cute beyond words; every time he wears it people keep asking where i got it from 🐾👍 thirdly cleaning isn’t an issue at all - just pop into washing machine & voila good as new again!! no colour fading no shrinkage nothing... perfect for any pet owner out there.
I was skeptical at first but this fleece pet jumpsuit has exceeded all my expectations. The material is super soft and warm, making chilly evenings much more bearable for our pup. And can we talk about how cute he looks in the hoodie? Love it!
wow...just wow!! never thought I’d be this impressed with a pet product but here we are 🐾 love how comfy yet durable the fabric feels plus cleaning isn’t an issue either - just toss into washing machine & done!!!
I must say that I'm thoroughly impressed with this item! Not only does it provide warmth to our dog during colder days, but also adds an extra layer of cuteness that makes him stand out wherever we go. The quality of the fleece used here is top-notch; soft yet durable enough to withstand his playful antics without tearing apart easily. What's more? It doesn't restrict his movements either making playtime even more fun while staying snug as a bug!
This fleece jumpsuit ticks all the boxes: comfort ✅ style ✅ durability ✅. Our bunny loves hopping around in her new gear while staying snug as a bug.
so happy with this purchase! fits perfectly on our puppy keeps him warm throughout night also gets us loads of compliments from neighbors 😉 definitely getting one more soon...
The cutest thing ever! This fleece pet jumpsuit not only keeps our fur baby warm but also makes him look even more adorable (if that's possible). Quality-wise, no complaints whatsoever - it’s held up well against his constant running around.
so who knew getting a hoodie for my bunny would turn out being such an amazing idea? she loves snuggling into the fluffy fleece especially when temperatures drop outside ❤️ plus everyone thinks she looks absolutely adorable (and they’re not wrong) 😉 what surprised me most though was how well-made this product actually is: the stitching is solid, colors haven’t faded after multiple washes and it’s held up really well against my bunny's constant hopping around. totally recommend!!
got this for my kitten last month...she adores it ❤️ stays nice & toasty during cooler days plus everyone thinks she looks extra cute wearing her new outfit 👍 highly recommend!!
Absolutely love this pet jumpsuit! It’s made of a soft, warm fleece material that our dog seems to really enjoy. Plus, the hoodie design is just too adorable for words!
Can't help but gush over this pet jumpsuit! It's a combination of comfort, style, and functionality that I didn't think was possible in a pet product. The fleece material keeps our little furball warm during chilly evenings while the hoodie design adds an adorable flair to her look. Plus, it doesn’t hinder her movements at all – she can run, jump or play as much as she wants without any discomfort. Washing it is also a breeze - just toss in the machine and dry normally; no shrinking or color fading issues whatsoever.
the perfect winter gear for pets!! keeps my furball cozy during cold nights and looks super cute on him as well 😄 quality's great too - no signs of wear & tear despite regular use.