SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
these clippers are a must-have for home grooming. they’re incredibly easy to use, and the blades are sharp enough to get through my dog’s dense fur without pulling. the battery life is excellent, lasting long enough to groom my dog fully without stopping. they’re quiet too, which helps keep my dog calm during grooming. it’s also super easy to clean them after each use, and they come with attachments that are perfect for different fur lengths. overall, a great buy!
i bought these clippers after struggling to groom my dog with other products, and they’ve been a game-changer. first off, they’re lightweight and easy to handle, which is essential for long grooming sessions. the blades are incredibly sharp and glide through my dog’s thick fur effortlessly. what i love most is how quiet they are—my dog used to get so anxious with loud clippers, but he barely flinches with these. the battery life is also fantastic; i can groom my entire dog without needing to stop for a recharge. the clippers come with different attachments that make it easy to adjust the cutting length, which is perfect for trimming different areas of his body. they’re also super easy to clean and maintain. overall, these clippers have saved me so much time and stress when it comes to grooming, and i’m really happy with the results.
these clippers are lightweight, making them easy to maneuver. they cut my dog’s fur smoothly without pulling or tugging. i also appreciate how quiet they are, so my dog stays calm during grooming sessions.
lightweight, sharp blades, and doesn’t pull my dog’s fur.
these clippers have been a fantastic addition to my home grooming routine. they’re lightweight, making them easy to handle, and the blades are sharp, providing a smooth cut. i especially love how quiet they are, which helps keep my dog calm during grooming sessions. the battery life is excellent, lasting through the entire grooming process without needing to be recharged. i also appreciate how easy they are to clean after each use. overall, these clippers are well-made, effective, and perfect for anyone looking to groom their pets at home. i’m extremely satisfied with this purchase!
reliable
these clippers have been a lifesaver for grooming my dog at home. they’re easy to handle, lightweight, and quiet, which keeps my dog calm. the battery lasts through the entire grooming session, and the blades cut evenly without pulling on his fur. overall, i’m really impressed with the quality and performance.
quiet, efficient, and cuts smoothly. my dog wasn’t stressed at all.
i’ve been using these clippers for a few months now, and they’ve been great for grooming my dog at home. they’re lightweight, easy to handle, and the blades are sharp, making grooming quick and painless. the battery lasts for a full session, and the noise is minimal, so my dog doesn’t get scared. it’s also easy to clean and maintain. overall, they’ve saved me trips to the groomer, and i’m really happy with the purchase.
these clippers are amazing! they cut through my dog’s thick coat easily, and the battery life is great. they’re quiet enough to keep him calm, which makes grooming so much easier.
efficient
i’m really pleased with these clippers. they’re quiet and easy to use, which is perfect for my anxious dog. the blades are sharp and glide through his fur smoothly. the battery life is long enough to complete grooming without interruptions, and the clippers are comfortable to hold. great product!