SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always struggled with how to approach big feelings with my little ones. This bundle gave me practical scripts for those tricky conversations. It's made such a difference! 😊
highly recommended 👌
The daily micro-rituals have become part of our routine now. Morning affirmations and celebrating proud moments really stick with the kids and set a positive tone for their day.
As a mom, discovering this bundle has been such a joy! 🌸 It’s filled with activities that are ready to use and thoughtfully designed to be both fun and educational. My kids are genuinely excited every time we open it, and it’s so wonderful to see them engaged and curious. It feels like I’ve found a resource that really supports their growth while keeping playtime exciting. One part that has become a special part of our routine is the 'I am' starters. 💖 Just saying these simple affirmations together each day has made a noticeable difference in how my children see themselves. Their confidence has grown, and they approach little challenges with a more positive attitude. It’s incredible how something so small can have such a meaningful effect. The mirror talk exercises have also been a favorite in our home. 🪞 As a mom, watching my children stand in front of the mirror and express their feelings as if they’re talking to a friend has been really moving. It’s a gentle, creative way for them to explore their emotions, and I’ve noticed they are becoming more open and expressive about what they feel inside. This bundle doesn’t just keep my kids entertained—it guides them on a journey of learning and personal growth. Every activity encourages self-awareness, creativity, and confidence, all while being enjoyable. Seeing their little achievements and moments of insight brings so much warmth and pride to my heart. What I love most is that it’s not just about passing time—it’s about helping my children grow into thoughtful, confident, and happy individuals. 💕 If you’re a mom looking for activities that combine learning with fun in meaningful ways, this bundle is truly a treasure. It’s a wonderful investment in both their development and our family time together 👏👏👏
Love love love the whole-child approach this bundle takes! Combining confidence skills, self-esteem play, and emotional intelligence habits is so unique.
Ok
What a fantastic resource! The Confident Kids Bundle has been instrumental in helping my family build confidence and emotional intelligence. The ready-to-use activities are engaging, fun, and most importantly - effective!
Wow, this bundle is amazing! It's filled with practical activities that turn playtime into confidence-building lessons. I've seen a huge difference in my child's self-esteem since we started using it.
👍👍👍
We love the daily micro-rituals like morning affirmations and proud moments. They've become part of our routine and they really stick!
I appreciate how this resource encourages growth-mindset practices in an enjoyable way. My kid actually looks forward to these activities which has led to some great behavior wins!
Very helpful
This bundle is different from others because it takes a whole-child approach combining confidence skills, self-esteem play, and emotional intelligence habits all together - highly recommended!
Wow! This bundle has been a lifesaver. The ready-to-use activities turned playtime into confidence-building lessons and my kiddo loved them!
❤️
We've incorporated the daily micro-rituals like morning affirmations, they stick and make our mornings so much brighter 😊
I love how this guide uses growth-mindset practices that kids actually enjoy - it's made behavior wins a breeze!
highly recommended 👌
This product is perfect for busy families seeking gentle structure that fits real life, just like ours! It's made nurturing lifelong confidence joyful ❤️
Love this bundle! The activities are so easy to use and my little ones have been having a blast with them. Plus, I've noticed their confidence growing day by day. 🥳
This guide has been such a helpful resource for me in improving my parenting approach. It lays out clear strategies and scripts for those tricky conversations with my kids, making them feel much more manageable. I really appreciate how straightforward and practical the guidance is—it’s given me confidence in handling sensitive topics without feeling stressed or unsure. One of the things I love most about this guide is its focus on positive self-talk and goal-setting. As a mom, I want my children to grow up feeling emotionally strong and capable, and this guide gives me the tools to help make that happen. It’s not just about managing behavior—it’s about teaching them to understand themselves, express their feelings, and approach challenges with a positive mindset. The guide also walks you through teaching kids to set goals in a way that feels achievable and motivating. 📝 It’s like giving them a little roadmap for success while helping them understand the value of planning and perseverance. Seeing my kids take small steps toward their goals and feel proud of themselves is incredibly rewarding. Beyond the practical strategies, it encourages parents to reflect on their own approach as well. It reminds me that parenting is a learning journey for both the child and the parent. Implementing these techniques has not only strengthened my children’s emotional resilience but also improved our connection and communication as a family. I also appreciate that it’s realistic and relatable. It doesn’t promise overnight perfection but instead gives guidance that’s doable and effective. There’s a comforting feeling in knowing that I’m giving my kids tools that will help them navigate life’s ups and downs while also making our daily parenting experience smoother and more mindful. In short, if you’re looking for a guide that supports both your growth as a parent and your child’s emotional development, this is an excellent resource. Every parent could benefit from having this in their toolkit, and I’m genuinely grateful for all the practical, thoughtful advice packed inside 👍
The parent's guide is incredibly helpful. It has given me the tools to help my children build their self-esteem while avoiding common pitfalls.
Not bad
This product is perfect for busy families like mine! The printable worksheets make it easy to incorporate into our daily routine without any extra prep work.
I really enjoy the whole-child approach of this bundle - it covers everything from self-esteem play to emotional intelligence habits. 👍🏻