SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sharp, safe knife as long as I like everything. He cuts the boxes, opens the parcels with a bang.
I've been using this compact utility knife for a few weeks now, and I must say, it's exceeded my expectations. The high carbon steel blades are incredibly sharp, making even the toughest of materials easy to cut through. And with its snap-off design, changing blades has never been simpler or safer! But what sets this tool apart is its retractable feature - when you're done cutting, just slide the blade back into its housing. No more worrying about accidentally nicking yourself while reaching into your toolbox. Plus, its compact size makes storage a breeze - it fits perfectly in any drawer or toolbox without taking up too much space All in all, this knife offers an excellent balance of functionality and safety.
Good!!!
perfect balance of functionality and design! 😊
Compact, sharp, and safe
Who knew that such a small tool could make such a big difference? This little guy packs quite the punch with its snap-off high carbon steel blades which are extremely durable and razor-sharp – perfect for tackling any DIY project that comes my way! What I love most about it though is how safe it is to use; the retractable feature ensures that there are no accidental cuts when not in use or during blade changes. It’s also super portable due to its compact size which means I can take it anywhere with me – from home projects to work tasks at job sites! A fantastic addition to anyone’s toolkit!
love that the blades are really strong too 👍.
makes cutting tasks effortless.
No more struggling with dull knives or unsafe blade storage methods – this compact utility knife has changed everything! Its design allows for easy handling making every cut precise while ensuring maximum comfort during usage. The high carbon steel material used guarantees clean cuts every time regardless of whether you’re dealing with cardboard boxes or tougher materials like plastic sheets. When finished? Simply retract the blade back into its secure casing eliminating potential accidents caused by exposed edges left lying around carelessly after usage– talk about convenience and safety rolled into one neat package! Not forgetting how easily storable it is thanks to its compact size. Truly an indispensable tool for any DIY enthusiast or professional!
good
recommend
fine enough
it's okay