SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sheer convenience that accompanies the ownership of this highly portable coil tray is truly immeasurable and cannot be overstated! It's a game-changer in terms of portability, making it an absolute must-have for anyone who enjoys outdoor activities. And let's not forget beach outings โ another scenario where this fantastic product shines brightly! With sand often proving problematic when trying to keep items clean and organized, owning such an easily transportable item becomes even more valuable. You name the occasion: camping trips, backyard barbecues or simply relaxing in your garden...this versatile coil tray fits perfectly into any situation! I wholeheartedly endorse this portable coil tray due to its unrivaled convenience factor which significantly enhances any outdoor experience. Its easy transportation facility allows me to carry it anywhere without any issues - from picnics to beach outings and everything else in between! With two thumbs up ๐๐ , I am confident that others will find as much value in it as I have.
I'm so glad I found this product! ๐ My family and I love spending time outdoors but the mosquito menace always ruined our fun. This handy little tray changed that for us - we've noticed a significant reduction in mosquito presence since we started using it.
it works
This compact coil tray is fantastic! It's lightweight yet sturdy, which makes it perfect for all our camping trips. The best part? No more annoying mosquito bites while we're trying to enjoy nature ๐๏ธ
usefull thing, didnt know about it before. totally recommend
Absolutely thrilled with how effective this compact outdoor coil tray is at keeping the mosquitoes at bay during our BBQ parties ๐๐ญ
My wife and I are very impressed with this compact coil tray. We've been using it every evening on our porch and we can finally enjoy some peace without mosquitoes buzzing around us.