SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, just wow! This compact cat scratching post is everything my furry friend needed and more. Not only does it have a plush perch that's perfect for her afternoon naps, but the curved scratching board is an absolute hit! She can't get enough of it - I've never seen her so engaged with a toy before. The size is also ideal; at 26 inches tall, it fits perfectly in our living room without taking up too much space. Plus its sturdy construction ensures that even when she's going full force on the scratch, it doesn't wobble or tip over. In short, this product has made both me and my kitty incredibly happy 😸.
Sturdy, compact and a hit with my cat! She loves the plush perch for her naps and the curved scratcher keeps her entertained. A must-have!
got this fantastic little cat scratching post about two weeks ago... must say i'm impressed! my tomcat loves his new spot to chill 🐾 he spends most of his time lounging on the plush top or sharpening his claws on the curved board below. what really caught my attention was how well-crafted this thing is – despite being relatively small (only 26 inches), it’s very stable and robust... no signs of wear or tear yet 👍 plus its compact design means we can move it around easily - from bedroom to living room to balcony depending on where we are spending our time... overall highly recommend!
I'm with this product. It's well-made, stable and doesn't take up much space. Plus, my feline friend can't get enough of it!
Excellent
This 26-inch scratching post is fantastic! It's perfectly sized, durable, and my kitty adores it. The curved board adds an extra fun element.Great purchase for any cat owner! Compact yet functional - perfect size for our small apartment. My tomcat spends hours on it each day.
The plush perch is a winner in our house – both cats love lounging on top while keeping their claws sharp on the board below.
A+ buy! This petite-sized post fits anywhere in our home without looking cluttered. Our tabby has never been happier or more occupied!
This petite-sized feline accessory has been nothing short of amazing since day one! My beloved tabby instantly took a liking to both the plush perch atop and the unique curved scratcher beneath which keeps him occupied for hours each day. At 26-inches high, not only does this provide ample vertical stretch opportunity but also blends seamlessly into any corner without causing clutter—perfect for apartment dwellers like myself who value aesthetics as much as function👌 What sets this apart though is its solid build quality ensuring durability while maintaining stability—even during rigorous claw-sharpening sessions. Thoroughly pleased with this purchase, it’s a win-win for both my cat and me!
recommend
Love how compact this scratching post is—it’s sturdy but easily movable from room to room depending where we are spending time—highly recommend!
Satisfactory
This 26-inch marvel keeps my furball engaged all day long between its cozy perch and exciting scratcher—I couldn’t be happier about this purchase!
No regrets buying this gem of a product—it’s got everything: stability during claw-sharpening sessions plus a comfy spot for restful naps—my cat approves 👍
ok
The best gift I could give my kitty—a snug lounge spot atop coupled with ample vertical stretch opportunity via the unique curved scratcher beneath—absolute win-win 🐾
worthwhile