SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy to clean and comfortable, these separators are good for relaxing the toes and feet.
After noticing a crooked toe, I combined these separators with Mind Bodhi Toe Separators for an effective stretch. They've helped straighten my toe and improve foot comfort, allowing for prolonged use with slippers.
The bar underneath the toes can be uncomfortable while walking, but they are comfortable when used during rest with feet raised.
I'm satisfied with these separators, which I purchased for better toe alignment. Gradually increasing usage time has shown improvement in my foot's alignment, particularly with my right big toe.
They provide a good stretch for my toes and are easier to use than other types with closed rings. I use them for about 15 minutes daily, hoping to slow the progression of my bunions.
These separators offer a solution for hammer toes and bunions, providing a sense of proactive care for difficult foot problems.
A good toe spreader, though a thinner bottom would enhance its comfort.
These separators work well for me, staying in place without slipping. I recommend them for similar use.
Suitable for relaxation at home, these separators should not be used while walking. Prolonged use may lead to restricted circulation in the toes and feet.
They function as intended, providing satisfactory results.
The product is effective, but consistent use is key to experiencing its long-term benefits.
These separators have successfully spaced my previously overlapping toes, eliminating calluses caused by rubbing and improving the appearance of my pinky toe. I highly recommend them for their effectiveness.
Suffering from contorted toes due to tight shoes, I use these separators during my nighttime routines. They effectively splay my toes, maintaining separation even after removal. Flexing and stretching my toes while wearing them has proven beneficial. Their ability to provide a significant stretch, especially for my larger feet, has made me a regular user.
These separators have been effective in stretching my cramped toes and improving balance. Especially useful for my narrow feet and bunions, they aid in toe alignment and are a valuable tool in my foot care routine.
The distance these separators provide between my toes, along with their soft, non-slimy gel material, makes them superior to other brands. They don't restrict circulation and leave my feet feeling refreshed, especially after long periods of standing.
I'm very pleased with these toe separators, especially for addressing issues with a previously broken toe and bunion-related overcrowding. They've been a significant addition to my foot and toe exercise regimen, thanks to their effective gel design.
Spreading the toes with these separators feels therapeutic and relaxing. They're easy to clean and visually attractive, making them a great self-care tool. They stay in place even during toe-stretching movements, adding to their functionality.
These separators didn't provide the necessary stretch for my big toe, while being too intensive for my smaller toes. Having started to experience bunion pain recently, I was looking for a targeted solution. While the soft silicone and smooth edges are pleasant, they don't suit my need for a more focused stretch on the big toe alone.
After years of wearing high heels and coping with a broken toe, I've found these separators to be incredibly comfortable and helpful in restoring mobility and alignment. Although not suitable for wearing with shoes or in bed, they're ideal for extended periods of relaxation. Their unique design also adds a visually appealing element.
Awaiting bunion surgery, I've turned to these separators to lessen foot pain. While they are somewhat uncomfortable to wear and challenging to position, and incompatible with shoes, their use has stretched my toes and reduced pain, making them a worthwhile tool during this period.
Dealing with an overlapping toe and a nascent bunion, I've incorporated these separators into my daily routine for 15-30 minutes. The difference is palpable when I walk around after using them; my feet feel stronger and more relaxed. As a fitness instructor and yoga teacher, I've found they enhance my grounding during movements. They may not permanently alter my foot's structure, but the temporary relief they offer makes them invaluable.
These toe separators, while not the most comfortable, have proven beneficial in strengthening my toe muscles and alleviating foot discomfort.