SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently added these separators to my foot care routine and I'm so impressed with the results. They're ergonomically designed to fit my feet snugly, offering just the right amount of toe separation and alignment. I love the softness of the silicone; it feels like a gentle hug for my toes. After using them, my feet feel so relaxed, almost like I've had a professional pedicure. The separators are also a breeze to clean and maintain, which is a huge plus for me. For anyone seeking an upgrade in their foot care, these separators are a must-try.
I've always struggled with foot discomfort, especially after long days in heels. Discovering these separators was a game-changer for me. The soft silicone material is incredibly comfortable, and they fit my feet perfectly. I use them during my at-home spa sessions, and they've made a noticeable difference in aligning my toes and easing discomfort. They're super easy to clean, making them a hygienic choice for regular use. Plus, the vibrant blue color adds a fun touch to my foot care routine. Definitely a worthwhile investment for anyone looking to pamper their feet!
As a yoga teacher and avid runner, these separators are indispensable in my routine. They help alleviate the discomfort that can hinder activities like running and yoga. Initially uncomfortable, they gradually ease tension in the feet and legs. I've seen a marked improvement in my foot health, including preventing plantar fasciitis, since incorporating them into my regimen. Their quality, durability, and ease of use, coupled with the softness of the gel material, make them an excellent choice for foot care.
While not comfortable, they are effective in naturally spreading toes and improving balance. Regular use shows promise in halting bunion progression.
Highly regarded for their stretching capabilities, recommended by healthcare and fitness professionals.
Widely recommended for their ability to stretch and rejuvenate the feet, ideal for use after long days of walking.
Effective for aged feet and long-standing, proving to be a valuable investment.
Easy to apply, especially when wet, and beneficial for ankle rehabilitation. Continual use aims to maintain toe health.
Provides relief for feet stiffened by fashionable footwear, becoming a relaxing routine for evening relaxation.
Regular use has reduced bunion irritation and associated physical ailments, enhancing overall foot health.
A worthwhile investment for foot health, especially beneficial when used before bed.
Impressively effective in enhancing foot comfort and health.
Fun and effective for necessary toe spacing, engaging for children and easy to apply when wet.
Currently unable to separate all toes simultaneously with the small size, but hopeful for eventual success.
Beneficial for those without foot pain, helping to restore natural foot positioning and offering good value for the price.
Caution is advised during use due to discomfort, but they effectively spread the toes.
Effective in toe separation, though initial application can be tough.
These are my second pair, offering a wider stretch than my first pair and staying in place better between my smaller toes.
Worth the investment, these separators have shown immediate improvement in correcting curled toes, particularly for those with arthritis.
Comfortable and as described, effective in relaxing the feet.
Recommended by my massage therapist, these separators have relieved discomfort from prolonged standing.
They are easiest to use when slightly moistened.
These separators intensely stretch the toes, suitable for gradual use. They've already shown results in improving stability, despite initial discomfort.
Despite their price, these separators are worth it for those with neuropathy or foot deformities from prolonged boot use. Their large tops make them easy to apply, and they provide a noticeable improvement in balance and toe appearance.
I prefer these separators over other types that encase the toes, finding them more comfortable and adjustable.