SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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My dog is a very aggressive chewer; he can destroy anything you out in front of him in minutes. However this dog toy he can chew on for hours and not even make a dent in it. It is very strong and durable. It is great for his teeth. It does not Mark up my walls or floors like other dog toys he has. This is a great toy for aggressive chewers. A lovely toy, which is easy to throw out and take. Our dog likes to clip it between two front legs.
I was very skeptical about this product at first glance. However, it turned out to be very useful. My dogs teeth were cleaned with minimal effort. The grooves all over the toy made cleaning better since my dogs wanted to clean every square inch of the toy. The rubber material seems to be holding up well with both of my dogs playing with it.
At first my dog was hesitant (maybe the smell?) but as soon as I smeared some peanut butter in the “teeth” he went nuts and now loves chewing on this toy. We have only used it a few times, but so far he hasn’t destroyed it, which he does to most chew toys within 20 minutes. I also think that his breath smells better already! I love that they provide a little brush for cleaning it.
Beautiful color. I took it home and tried it on the family dog. Found out my dog didn't like it. Throw it hard. He's not interested at all. Then I went to my friend's house and gave it a try. And found out that her dog liked it. Then he begged me to stay. Ha ha
My dogs all love this toy. It is extremely durable considering it’s still one whole piece and 3 dogs going at it constantly. 10/10 would definitely buy from this company again.
Super cute! Very hard plastic. Has withstood aggressive chew. Use a little peanut butter so it doesn’t get all over.
About palm sized, nice and durable for my pup to chew on. She can hold it pretty nicely too. The peanut butter is hard for her to get out of the grooves, and annoying to clean out, but it’s a cute novelty dog toy for sure.
My puppy has been chewing through all his toys. This toy has been a lifesaver as it’s proven to be very durable & perfect for my teething puppy.
Cute and very durable!
My pup loves his leaf! It's currently his favorite chew toy