SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This little bowl is the cutest thing I've ever bought for pet. The diamond pattern and bowknot design are just adorable! It's also very easy to clean, which is a big plus.
I absolutely love this ceramic pet bowl! It’s so stylish and fits perfectly with my home décor. My pup seems to enjoy it too!
no more messes at feeding time thanks to this sturdy bowl, it stays in place even when my energetic puppy gets excited about dinner
The perfect size for our petite pup. Plus, it's non-toxic and safe – what more could you ask for? 😊
Just bought two of these bowls - one for food, one for water. They're super durable and look great in our kitchen.
this pet bowl is not only practical but also adds a touch of elegance to our living space
My cat loves her new dish! The smooth surface seems gentle on her tongue.
Got this as a gift from a friend who knows how much I spoil my dog. We both love it!
i really appreciate that the ceramic material resists bacteria growth...keeping things hygienic
A charming addition to any room - no need to hide your pet's dishes anymore! 🐾
It’s so pretty yet functional; cleaning up after mealtime has never been easier.
who knew something as simple as a feeding dish could make me feel like i'm treating my fur baby extra special every day?
The compact size ensures no overfeeding. My little one seems satisfied and healthy.
The diamond pattern, the bowknot detail...this is not just a bowl, it's a statement of care and affection
Easy to clean and bacteria resistant - exactly what I was looking for in a pet bowl.
It’s sturdy enough that my cat can’t knock it over. No more cleaning up spills!
🐶💕
This ceramic pet dish has been perfect for our small breed dog. It's stylish yet practical.
Love how easy this is to keep clean! Plus, it looks so much nicer than plastic bowls.
My pup loves his new bowl – he even eats slower now which helps with digestion!