SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
what a fabulous find! this cat tree condo has been an absolute hit in our home. it was pretty straightforward to put together, and the height is just right for my adventurous feline friends. they love scaling it like their very own mount everest 🏔️. i've noticed that even my chunkier tomcat, who's tipping the scales at 16 pounds, can fit inside comfortably and enjoys lounging on top of it quite frequently. he's usually picky with his hangout spots but seems to have taken a real liking to this one. overall, I'm really impressed with its sturdy build and quality - definitely worth every penny!
Fairly easy to assemble. Just the right height! NICE!
It's perfect size and great quality. I bought it a month or so ago and my 16 pound cat loves it! It's sturdy and easy to out together. My cat loves it and he definitely is not a small cat. He lays on it all the time. He fits inside and on top.
i got this about a month ago for my kittens and boy do they enjoy playing on it daily 😻! while some might say that it could be small for adult cats, i beg to differ as even my larger cat loves spending time here too! the scratching post keeps them entertained (and saves my furniture) while the self-grooming brush is such an ingenious addition; especially since cats are so keen on keeping themselves clean all day long 🧼🐾.
My boy loves it, uses it daily.
Kittens enjoy it. May be a little small for adult cats
this kitty haven is purrrfectly designed indeed 💯! from sleep areas for those quiet afternoon naps to play zones where they can let out their energy - there’s something here for every mood of theirs which makes me happy as well 😊 . what surprised me was how easy assembling this was; though securing the top needed extra attention because once you see your furball exploring around excitedly – you'd want everything safe & sound 👍 .
Purrrrfect Choice! So worth it with sleep & play areas,this Cat tree Condo has it all!
So easy to assemble, be sure you secure the top, my cat is still exploring it !