After recognizing the limited options available to price-conscious dog owners for products that were not only affordable, but stylish and durable as well, Nando Vergara set out to create a specialty line of supplies and accessories that catered to the trendy dog-enthusiasts on a budget.
With the help of partner Mitch Klapow, the two put their creative minds together and developed a brand geared to dog owners with a passion for fashion. With a combined 20 years of experience in the pet industry, these guys know what they’re doing. Fueled by their passion, the two brought their vision to life, launching Nandog Pet Gear in 2010. What began as a dream has flourished into a successful brand that is now featured in boutique specialty shops and large retailers across the United States.
Nandog Pet Gear carries a variety of products including retractable leashes, toys, grooming essentials, travel accessories, and home décor, all boasting a high-end look without the designer price tag.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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This is SAVING our carpet! We have a cat who specifically enjoys ripping our carpet up on the corners of our doors. We put this half out and half in our bedroom and our cat loves it. We are thankful to have a way for her to get her scratching fix without ruining our carpet!
The design is unusual, good quality
Awesome Kitty approved.As always as long as the babies are happy and love it. It's worth every penny. Very sturdy and well made.
The moment I took this out of the box, my cats loved it. Not a day goes by (and it’s been about two months) that they don’t use it. One cat sleeps on it most of the day. They’ve definitely scratched it up and I’ve had to vacuum up little cardboard pieces but I really think that’s to be expected. I will purchase another one at some point.
Looking fine
Our kitties love these scratching pad beds, they use them all the time. Very durable and made well, they stand up to our kitties. They are nice and large, they love to scratch on them, then, take a nap. We have 4 kitties and they are big kitties and they love to stretch out in these. We highly recommend these to anyone who has cats, they will love them!
Saw this scratcher on someone’s Twitter feed and had to get one. My cats love it. I add catnip to it periodically and they love it even more. My one cat gets sad when the other cat takes a turn! Not just another unused cat purchase.
Nice quality
As soon as i bring this box home my cat already knows because she's gone thru like 3 of them but she likes them so much I just keep getting them for her, great product kitty approved!
I love this product, but more importantly, my cats love it!! I am Buying another so each of my kitties have their own👍