SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh, how I wish I'd found brush sooner! It’s simply remarkable. The amount of fur it removes is unbelievable and leaves my feline friend looking sleek and well-groomed. The handle fits comfortably in hand, making the grooming process enjoyable for both me and my cat. This tool has been an absolute blessing in maintaining a cleaner home environment as well - no more random hairballs on the carpet or furniture! Plus, it's super easy to clean after each use which is a big for me 😊 Overall, great value for money.
This tool a lifesaver! No more fur on my furniture or clothes. My cat seems to enjoy the grooming sessions too which makes it even better.
Amazing brush! My cat loves it and no more fur on my couch.
never thought i'd be writing a review about a cat brush but here we are 🐱 honestly can't recommend this enough if you're tired of finding your pet's hair everywhere around your house like i was. since i started using this little wonder not only has grooming become much easier but there's also significantly less hair shedding from my kitty onto our furniture. love that it doesn't hurt her skin too
I'm with how well this brush works. It removes so much hair and leaves my cat looking sleek and well-groomed without causing any discomfort.
No more hairballs around the house, thanks to this fantastic brush.
this thing works wonders seriously!! before getting this brush I had tried everything from sticky rollers to vacuuming daily just trying to control all the fur flying around especially during shedding season now though? problem solved 👍👍 what impressed me most was how comfortable my cat seemed while being brushed she usually hates anything related to grooming but with this one she actually sat still throughout definitely worth every penny spent
This tool has made grooming sessions a breeze. Highly recommended!
This magical tool has brought so much joy into our lives! Not only does it keep our cats' coats shiny and healthy-looking, but they absolutely adore being groomed with it too. Every time we take out the brush they come running over purring loudly; clearly excited about their spa session 🥰 It’s gentle yet effective at removing loose hairs without causing any discomfort to them – something that was important to us when choosing a grooming tool.
Ever since I started using this brush, my kitty's coat has never looked better. It's easy to use does a great job at removing loose. Plus, she loves the extra attention!
The amount fur this brush manages to remove is unbelievable! And the best part? My cat absolutely adores being groomed with it - purring all throughout our brushing sessions.
What an excellent product! Not only does it keep my house cleaner by reducing shedding but also keeps my furry friend happy during grooming time. A win-win in every aspect!
A must-have for any cat owner. Effective and gentle on their skin.
I've always struggled with keeping my house fur-free due to my cat's heavy shedding. However, ever since I started using this brush, it has been a breeze! It effectively removes loose hair and leaves her coat looking lustrous and healthy. She seems to enjoy the brushing sessions too which is an added bonus. The design of the handle makes it easy to hold and maneuver around her body, ensuring she gets a thorough grooming each time. This tool has definitely made grooming less of a chore for me.
Easy to use, cleans up well, and keeps my kitty looking great!