SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this setup! it has completely transformed my cat’s feeding area. the bowls are the perfect size for both food and water, and having them elevated makes it so much easier for my cat to eat comfortably. the stand is sturdy and keeps everything in place, so there’s no more sliding or tipping. i also appreciate how easy the ceramic bowls are to clean—no more dealing with hard-to-remove food residue. It’s also really stylish and blends nicely with the rest of my home decor. overall, it’s both functional and visually appealing, and my cat is clearly a fan!
this setup is perfect for my cat’s needs. the bowls are a great size and the stand keeps everything in place. it’s also super easy to clean and looks fantastic.
this is such a nice upgrade for my cat’s mealtime setup. the bowls are just the right size and having both food and water side by side is super convenient. the ceramic is easy to clean, and the stand keeps everything from moving around while my cat eats. it also looks sleek and modern, adding a stylish touch to the feeding area. very happy with this purchase!
Perfect size, no spills, and super easy to clean.
I’m really impressed with this! the stand keeps the bowls secure, and my cat enjoys having food and water side by side. easy to clean and fits nicely in my kitchen.
Perfect!
I wasn’t sure if my cat would take to this new feeding setup, but they adjusted immediately and seem to love it. the bowls are spacious enough for both food and water, and the stand elevates them just enough to make eating more comfortable. i also love how the stand keeps the bowls from moving around, reducing spills and messes on the floor. cleaning the ceramic bowls is so easy compared to the plastic ones i used before. i’m really happy with the design—it’s simple, sleek, and blends well with my home. definitely a great purchase for any cat owner!
Stylish design, keeps water and food neatly in one place.
I’m really loving this bowl setup for my cat. the stand keeps the bowls stable, and I’ve noticed less mess around the feeding area. the ceramic material feels durable and is so easy to clean. I like how both bowls sit together, keeping things organized. It’s elevated just enough to make eating more comfortable for my cat. overall, it’s functional, stylish, and worth every penny!
Convenient
My cat loves this! the elevated design makes eating more comfortable, and the ceramic bowls are easy to clean. no more messy floors or tipped-over bowls. highly recommend for any cat owner.