SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This isn't your average run-of-the-mill cat tree — no sirree! From its creative cactus-inspired design right through to its practicality as a pet accessory; everything about this product screams innovation coupled with functionality at its finest. What caught my attention most was its floor-to-ceiling feature, allowing it to be adjusted according to the height of your room. This not only ensures a snug fit but also provides maximum climbing space for our furry friends. The assembly was straightforward with clear instructions, and I had it up in no time at all. As for my cats? They've been clambering all over it since day one! It's become their favorite spot for playing, scratching or just lounging around lazily during the day. Aesthetically pleasing, sturdy build and cat-approved - this product is an absolute win!
I was looking for something different from the usual boring cat towers...and I found this gem! The cactus design is unique and adorable!
The tree fits perfectly into the interior and the cat seems happy :) I definitely recommend it!
No regrets buying this. Easy installation, stable structure, keeps the cats busy all day long.
Very nice and sturdy pole. Easy to put together. Came very neatly wrapped in Box.
with the instructions everything is very clear, so it was not difficult to collect. up to 285 cm high, my ceiling is 259, the floor is walking because of the laminate, I had to make a little so that the structure does not stagger. The cat likes it. The only thing that did not come to her was side beds. but it is individual. The quality is excellent, the material is glued to the glory. The warp is stapled, I hope it will last a long time
i'm so happy i found this cactus-themed tower. not only does it keep my kitties entertained but also adds a fun touch to our home decor 😄
Very sturdy, cat loves it. Quick delivery and easy to assemble
🌵💕 Absolutely love this cat tower! My cats are obsessed with it. It's sturdy, easy to assemble and looks great in the living room. Highly recommend for any cat lovers out there!
this has been such a blessing. keeps my little rascal occupied while adding an aesthetic touch to my living room 🌵😻
AMAZING. took forever to install but it was definitely worth and also very stable and safe!
I recommend cute
Got this for my kitty and she loves it! She spends most of her day climbing up and down, definitely a hit 🐱