SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This jacket is a lifesaver for my morning runs. The UV protection and breathable fabric keep me cool and comfortable.
No more sweaty workouts, thanks to this quick-dry jacket! And the reflective details - safety first!
Love how it's lightweight offers full coverage with its long sleeves and hood. Perfect for cycling!
Finally found a summer running jacket that doesn't make me too hot or too cold. Just perfect. The breath of this piece is unmatched, keeps me dry even during intense workout sessions.
I've been using this hoodie for weeks now, still impressed by the UV protection. I can finally enjoy sun without worrying about my skin.
I've been on a quest for the perfect summer running jacket and I believe I've finally found it. This one is but still offers complete coverage, which is ideal for those cooler mornings or breezy evenings. The breathable fabric allows air to circulate freely so you don't overheat even during intense workouts. Plus it dries quickly and wicks away sweat, keeping me comfortable no matter how hard I push myself And let's not forget the UV protection - now I can enjoy long outdoor sessions without worrying about my skin.
this one has become an essential part of my outdoor gear because it's so versatile
the unisex fit is spot on fits like a glove but still lets air circulate freely
i love everything about this jacket especially the reflective details they are such a great feature
👍🏼
in love with this jacket
Ever since buying this jacket, my workout routine has improved significantly due to its amazing features like breathability and quick-drying technology. Despite being lightweight, it doesn’t compromise on full-length sleeves and hood offering complete coverage against harsh weather elements or harmful sun rays thanks to built-in UV protection feature. But what stands out most are its reflective details that ensure your visibility during early morning or late evening runs ensuring safety at all times.
this one's perfect for my evening runs, thanks to its reflective details
This hooded summer jacket has changed my workout game. The quick-dry fabric is amazing!
I'm absolutely thrilled with this purchase! This jacket offers everything an active individual could ask for: comfort, functionality and style rolled into one package. Whether you're running or cycling; whether it's day time under scorching sun requiring UV protection or night time needing reflectivity; whether you want something light yet protective...this product covers all bases effectively.
The best part about this hoodie? It fits perfectly on both me and my partner! Truly unisex.
Never thought I'd find a summer running jacket that offers such great functionality and style at the same time!
the uv protection keeps me safe during long outdoor sessions couldn't ask for more
This hooded summer jacket has become an essential part of my active gear collection! It’s brilliantly designed with its quick-dry fabric that keeps me dry during high-intensity activities – no more uncomfortable sweaty workouts! The reflective details are such a great feature too, enhancing visibility in low-light conditions for added safety while out on early morning or late evening runs. What really impresses me though is the UV Protection it provides – protecting skin from harmful sun rays makes this perfect for long outdoor sessions.
👏🏼
It’s like they’ve thought of everything - UV protection, breathability, reflectivity...totally impressed with this product.
This isn’t just a running jacket – it’s an essential piece of kit for any active person!
Perfectly balanced
This jacket is a must-have! The breathable fabric keeps me cool while the UV protection shields my skin from harmful sun rays.
This jacket is a godsend for any active person. The breathable fabric keeps you cool and comfortable, even during the most grueling workouts. And if you're like me, constantly on-the-go in all sorts of weather conditions, you'll appreciate the UV protection and quick-dry technology that this jacket offers. It's also got reflective details to keep you visible in low-light conditions - perfect for those early morning or late evening runs! Plus, it fits perfectly on both men and women which makes it versatile.