SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This has been a lifesaver for my plant. I often forget to water it, so this bulb has been a game changer. It's cute and efficient.
The order arrived quickly. The birds are cute and delicate, but were excellently packaged and all arrived unbroken. Trying them out and so far, they're good.
Love it! It's beautiful and I don't have to worry about forgetting to water the plants. It was very securely packaged.
Simply adorable! The perfect way to keep my plants happy and a real time saver.
It arrived in perfect condition with no cracks. My mom was skeptical, but it works nicely and is bigger than expected. Still cute and functional after a year.
I was skeptical but it worked! I was away for two weeks, and my tree survived with damp soil. Would recommend.
Bought for a small plant, my wife finds it cute and effective. We refill it about every 2 weeks and it's not too hard to fill.
The little bird is adorable in my potted plant. Not sure if it works exactly as intended, but it does what I need. Easy to use and my plant is happy.
Used it for a week when we were out of town. Looks pretty, but I wish it lasted longer. Planning to order more.
My hand-blown, clear Bird Shape Plant Waterer arrived in perfect condition. It's a charming addition to my houseplant.
Small but cute, it helps me keep my plant alive despite my forgetfulness. Filling it is easier with a slow, steady stream of water.
I really like it! Used it right away and it works well, the plant feeds off it as needed.
Used them for two weeks while away, kept the plants alive and healthy.
I usually kill plants but was sold on this after trying. It works great.
Cute self-watering bulb, easy to fill. Being clear, you can see when it's empty.
I ordered this for my granddaughter to help her remember to water her plant.
This adorable product works well and, although delicate, arrived well wrapped.
I'm a fan of these watering birds and plan to buy more in the future.
I appreciate how it keeps my plants watered for an extended period.
I bought these as a gift for my daughter and she absolutely loves them.
I'm hoping this will help evenly water a plant I've been overwatering for years.
I'm not sure if this product works as claimed, but it's definitely cute.
It has removed the worry of watering my flowers.
This product effectively keeps my plant hydrated.
I bought this as a gift and my friend loves it.