SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Alright, let me tell ya, this right here is the real deal for busy parents who are always on move. It's a game changer and it's been nothing short of a lifesaver! This bad boy is lightweight as a feather - makes you feel like you're carrying around just another diaper bag. And trust me when I say this, with all the stuff we parents have to lug around for our kids, having something that doesn't add to that weight? That's pure gold right there! But wait till you hear about its foldable feature! You can collapse it down in no time at all. It’s so easy-peasy even your kiddo could do it. Now if only everything else in parenting was that simple, am I right? Now imagine being able to carry this around wherever you go – shopping malls, parks or play dates - without breaking a sweat! It fits snugly into any space making storage an absolute breeze. Let’s not forget how convenient this thing is too. No more wrestling with bulky equipment or struggling with complicated setup procedures anymore folks! With this one by your side, stepping out with your little munchkin becomes less of a chore and more fun. So yeah matey 👍 , if you’re anything like us - constantly on-the-go and juggling multiple things at once then seriously consider getting yourself one of these gems. Not only does it make life easier but also allows us to focus on what really matters – enjoying those precious moments with our little ones while they still think we're cool!
The bi-directional design of this st is so practical. My baby can sit up and enjoy the view or lie down for a nap, making every ride enjoyable and comfortable. The four-wheel shock absorbers are also great, ensuring smooth rides even on uneven surfaces.
The bi-directional design is fantastic! My baby can sit or lie down comfortably during our walks.
Loving the smooth rides thanks to the four-wheel shock absorbers.
love
Lightweight, foldable design is perfect for busy parents on-the-go!
Its portable design with a weight of less than 7.5kg makes it so easy to handle and transport wherever we go - from shopping trips to park visits, this stroller has made life so much easier.
I can't express enough how much I love this st. It's bi-directional design is a game-changer my baby to sit or lie down comfortably, ensuring a peaceful ride every time. The four-wheel shock absorbers provide a smooth and bump-free journey, keeping my little one at ease even on the roughest terrains.
I'm really impressed with the high carbon steel frame - it's durable and has lasted us quite a while now.
This lightweight and foldable stroller has been an absolute lifesaver for us as new parents. We're always on-the and its compact size makes it incredibly convenient to carry around in our car boot or even when we’re using public transportli>
no more bumpy rides thanks to the four-wheel shock absorbers, my little one stays peaceful throughout our journeys
The high carbon steel frame of this stroller ensures durability that you just don't see with other brands. Even after months of daily use, it still looks brand new and functions perfectly well.
recommend
Bi-directional feature makes it versatile and comfortable for baby.
This stroller is perfect for growing babies. It's suitable even as they grow from 0-36 months. Love how versatile it is!
The portability of this stroller is fantastic! With a weight less than 7.5kg, it’s easy to handle and transport no matter where we go – whether that’s running errands in town or going on family trips to the countryside.
perfect
the eva foaming wheels make every ride smooth and comfortable, couldn't ask for anything better
I love how this stroller is suitable for babies aged 0-36 months. It's really versatile and grows with your child, accommodating their changing needs as they grow from an infant into a toddler.
High carbon steel frame ensures durability and long-lasting use.
This stroller been such a help in our daily life. It's lightweight and foldable which makes it easy to carry around when we're out shopping or visiting friends. Plus, its high carbon steel frame ensures durability - I'm confident it will last us for years.
Impressed by its portability. Weighs less than 7.5kg making it easy to handle & transport anywhere we go.
What impresses me most about this stroller is its high carbon steel frame which ensures durability and long-lasting use. Even after several months of daily usage, it still looks as good as new.
Love the stylish oxford fabric basket, adds such an elegant touch to this practical stroller. 😊
Excellent