SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Being a first-time parent, I was quite overwhelmed with the countless teething toys available on the market. However, this bear-shaped silicone ring has been a godsend! The design is not only adorable but also functional - it's easy for my baby to hold and chew on. It seems to provide just the right amount of pressure to soothe his sore gums. Plus, it's made from safe materials which gives me peace of mind knowing that he isn chewing on anything harmful. Cleaning is also a breeze; just rinse under warm water or pop in the dishwasher if needed. Overall, I'm thrilled with this purchase and would highly recommend it to other parents dealing with teething woes.
This silicone ring is just the right size and texture.
Perfect teether! Easy to clean and holds up well, even with constant use.
I've tried numerous teethers for my little girl who's been struggling big time with her emerging teeth lately. But nothing seemed to work until we got our hands on this bear silicone ring! This thing works like magic! She loves gnawing at its ears and doesn’t seem bothered by her painful gums anymore. What makes me love it even more is how easy cleaning up after use becomes – no hidden corners or crevices where dirt can accumulate – making it super hygienic too!
never thought something so simple could be effective! the kiddo has been gnawing on this non-stop since we got it.
amazing
As soon as you become a parent you realize how important simple things can be - like finding an effective solution for your child’s teething discomforts! That’s exactly what happened when I discovered this fantastic bear-shaped silicone ring for my son. He took an immediate liking towards its soft texture and fun shape which kept him engaged while providing relief from his gum irritation simultaneously! Moreover, being dishwasher-safe means maintaining hygiene without any extra hassle...a feature every busy parent will appreciate undoubtedly!
Absolutely love this cute bear-shaped teether!
lovely