and consideration
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I love this product. I am a grandmother and was finding it hard to carry my 20 lb granddaughter for a long distance without her slipping in my arms. This was my perfect solution. I used it with and without the styrofoam seat filler. When I kept the styrofoam in it felt more solid for sitting. Still used other pocket for snacks. My granddaughter sits very comfortably and I am not constantly adjusting my hold on her. Great product!
I bought about 9 different hip carriers and this is THE best one. I spent from $20 - $80 on each carrier and none of them comes close to what this one offers. I looked very meticulously for 4 important features: Storage space under the seat, a side pocket, a bottle holder, firm angle of seat. I get stopped everywhere and get asked about this ingenious invention. Seriously, my back felt like it was going to break before I started using this!
I’m on day two with this thing and I’m obsessed. It’s lightweight to wear and a comfortable perch for my 10.5 month old. I’ve had horrible back issues from jutting my hip out to carry around a 20+ lb baby all the time, but with this I can walk and stand fairly normally while having her on my side. I’m loving all the storage pockets, too! I find the design well thought-out and it’s very adjustable.
This baby carrier is very helpful for to go. Sometime baby hates being in the stroller and want to be carried. Like one time my baby was wanting to get carried on my hip for a long time during Christmas parade and this is such a life saver.
Overall, perfect for all mommies. I regret not ordering this a long time ago. I have a 2 yr old with disability and she can't walk yet, shes 36lbs, shes getting bigger and heavier so this item is perfect for both of us. Very comfortable and worth the money. No more back pain for me and more comfortable for my baby girl.
So I gave 5 stars specially for the product. The product came just as photoed, the color was exact and the construction seems very good! The fabric is soft and the Velcro and clasp seem sturdy! I am very excited to start using this product with my toddler who loves to be carried around quite a bit.
Absolutely love this side carrier. Fits great, very comfortable and I love the pocket. Perfect for phone, keys and a couple cards. Navy blue is really dark, thought it was black at first. Recommend this to anyone that carries their baby on their hip. I can carry my little guy all day with this. Will save your back and reduce strain on your arms.
I have a 2 yr old boy, he is 28lb, but he still wants to hop on me. I hold him only for a while and I get pain in the arm because he was so heavy. Now the carrier frees my hand. I just need to hug my baby and my arm will not feel as tired as before. His grandparents also feel much more relaxed after using it. The carrier is light and easy to use.
I use this all the time for my 18 month old who hates strollers and who like to alternate walking (running) and being held. It's very easy to use, and is the one carrier that even my parents feel comfortable using.
Very satisfied with the hipsite. Good qulity. The child is comfortable sitting. I don't feel the weight of the child and I can do my homework, make purchases and just walk. There is no load on the back.
Love it!!! Use it every time I see my grandchild.
It's so easy to wear,lightweight,super comfortable and my little guy loves it.
I love this!! We used this for my one year old on our Disney world Trip, and it was AMAZING!!!!! Would totally recommend this product. Thank you for fast shipping!
This is a wonderful carrier!!! I just needed it so much, it makes everything easier and my 10 months baby girl love it !!!
This has been a lifesaver on my spine. It does not work well for my husband with his straight hips and his height. He said it really hurts his groin and nerves. I get asked about it all the time. I love that often I can only carry that and not baby bag. Maybe if the pocket compartment could be just a smidge bigger for people who use cloth diapers like me I could fit it just a little easier. I love the color. I love the safety features. One of the little straps that holds the belt in place broke but it's not a safety issue. Actually the threads there came loose pretty early on.
Super comfortable thing, I regret that I did not order it before, my hands rest!! it came quickly
Heard about this from a friend who had a 8 month old at the time. When you have a fussy baby who wants to be held constantly or at an event and need to carry your baby around, this product is great.
Highly highly recommend. Your back will thank you for this. So will your arms.
Pain free and easy! Baby and I are both happy!
This is easy on and off, easy clean and convenient pockets which saves some strain on the body.
This is the wife of the account holder. I looked at several versions of this hip carrier before settling on which to buy. I'm extremely pleased with my purchase.
Very comfortable thing. The child sits quietly. Bottom presses on the stomach or thigh, but still better than on the hands to wear a child.
Excellent hipsit, the child 6 months weight of the child 8 kg, walked in the country, in winter clothes for minutes 20 everything is fine, the back is not tired, the child is comfortable.
Very convenient use. Easier than carriying a baby in arms
It's comfortable to wear and it sustains the weight of the baby. I am happy with this purchase.