Like all parents, we love our little ones more than anything else in the world – even though this means “personal time” becomes an often limited, and sought-after commodity. With “time” in mind, we set out to develop a range of products that are not designed to reinvent the wheel, just to make life’s daily tasks a bit easier and a bit less time consuming. Because let’s face it, behind all the diaper changes, baths, feedings and sleepless nights is the most precious baby who needs every ounce of your love and attention.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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This product is made of thick soft material that allows a solid application of diaper rash cream of one's choice without the mess getting it all over your hands to complete the diaper change. It's also a good size that can be easily packed in the travel bag and good on the go!
I saw their post on instagram about the new adapter working with desitin, and decided to give it a try as i hate the smell that lingers. I first tried the included tube that it comes with, which does work, but using the adapter with desitin is life changing. Will be ordering this as shower gifts for any friends or family that are having a baby.
My mother-in-law got this for me and at first I was skeptical, but wow this thing is amazing. Now it goes everywhere with me and baby Ben.
We love this product! It’s great for easy diaper changes with a busy toddler and also great for my newborn as well. Very soft and durable. I wouldn’t do a diaper change without it!
This product works really well to apply any diaper rash cream product. It is easy to fill and disperse the right amount. The applicator is soft, my baby doesn't seem to mind it when I'm applying her cream with it. It saves time not having to wash the cream off your hands and to me, is more hygienic. I also like the fact that the applicator can be cleaned. I like it so much I bought one for my sister to use with her baby and one for my daughter's daycare to have on hand.
This is a great little product to help with applying lotion to a wiggling baby. Only downside is when it gets a little low it's a little hard to squeeze and use and whole baby at the same time.
This applicator is a dream! I actually use it for my kids’ lotions so they can apply the lotion themselves with ease. They love using this to rub their lotion in their skin without any messy application.
Love this product! So easy to use and clean. You can put any of your favorite diaper rash creams in it. Perfect for on the go! I had a large tub of diaper rash cream and wanted something easy and small in the diaper bag for going out.