SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this automatic smart dog feeder and it’s been an absolute blessing. I was initially skeptical about the idea of my pet remotely, but boy was I wrong! The remote feature is so convenient; whether I'm stuck in traffic or working late hours, I can ensure my furry friend gets fed right on time. It's also great for portion control if you're trying to keep your pet at a healthy weight. The of the product itself is commendable - sturdy, reliable and easy to clean. Overall, it has significantly reduced stress around meal times and improved our daily routine.
Quality is top-notch too! 👍👍
Love this feeder!
Who knew a simple gadget could make such a huge difference? This automatic dog feeder has completely changed how we manage feeding times for our beloved pup. We no longer have to worry about rushing home from work or social events to feed him – we simply use the wifi remote control wherever we are! It's incredibly user-friendly too; even technophobes would find it straightforward to operate. Plus, it gives us peace of mind knowing that our dog’s dietary needs are being met consistently each day.
very reliable and easy to use 🐾❤️
The best investment for pet owners. Consistent schedule.
This isn't just another fancy tech gadget - it's a practical tool that every busy pet owner should consider investing in! With this smart dog feeder, I've been able to maintain regular feeding schedules for my pooch without any hassle or worry about being home on time. The wifi remote control function allows me complete flexibility while ensuring that my fur baby never misses a meal again. Not only does this device help with maintaining his health (thanks to its precise portion controls), but also keeps him happy as he doesn’t have to wait anxiously for his meals anymore!
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Stellar product!
This smart dog feeder is a total lifesaver.