SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cats immediately loved it. Very comfortable and useful. My cats were always drinking from the faucet and this one is a better alternative
Super useful my animals love I have to buy more
We loved easy to install practical my dog is still browsing to see if she is encouraged to take
It is very good, it does not make noise, the detail is that I never thought that my cat would not like to drink water😅, Take away the like a pot you have to see if it is encouraged.
I recommend, easy installation.
My cats are very happy
They love it. I have two cats and they both use it
Works very well and my cat loved it, nice design
It is smaller than I expected, but I think it is perfect for the face of cats, the height makes it very comfortable, my cat likes me enough and the water jet is adjustable, it has a filter that can be washed and good capacity, I love it :)
It's smaller than you think, but it's neat! If the water continues to flow, it will be noisy, so I paste the motion detection sensor and use it.
Our cats use better than I thought. The filter should be replaced after a period of time.
Product of quality and perfectly protected, no doubt recommended to the 100%
cool
My kittens loved it!, super recommended I would definitely buy it again
My cats lived it!!!! It’s silent and has amazingly beautiful structure 🥹
Product of great quality, fulfilled the expectations of the announced. Product works as described on the sale platform.
My cat was a little strange at first, but then she loved it! Is taking more water than before
My cat loved🩷Although the filter was a sponge. So we are using it with filtered water
Exactly as pictured; simple setup and ease of operation. If you keep the water tank at least 3/4 full, it's whisper quiet. The lower the water level, the louder the motor sounds. was hesitant about how well this would work but I wanted to try an inexpensive cat fountain as I didn't know if my cat would use it. She still prefers to drink from the sink (a horrible habit we started), she absolutely does use her fountain. Great buy!
No noise. Don't pay attention to the contrary comments. Is small that yes. Only one of my cats ignores the other does not dare yet. Good water flow rate. Sufficient water capacity.
It is beautiful and perfect. My cats are fascinated!!
cute
Small Fountain but very well I recommend
works well.Everything is fine
Excellent… smaller than I imagined but good product I have been using it for two weeks and very well