SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I must say, this automatic cat water fountain is a gem It's like having a mini waterfall at home that my cats can't get enough of. The flowing water pump keeps the water fresh and enticing for them to drink more often than they used with their regular bowls. Plus, the slow feeder feature has been crucial in managing their feeding habits better. No more overeating or food gulping issues anymore! I'm impressed by how well-designed and efficient this product is. Definitely worth every penny spent on itli>
This fountain is a hit with my felines! The flowing water keeps them hydrated and the slow feeder controls their eating pace. A fantastic product!
Love this cat water fountain! It's not just but also stylish. Plus, the slow feeder feature has made meal times healthier for my cats.
Perfect fountain for cats! Keeps them hydrated and controls their feeding pace.
This auto-watering gadget for felines has transformed not only my pets' hydration routine but mine as well! Its constant flow ensures that my cats always have access to clean, oxygen-rich H2O which makes me feel like such a responsible pet parent. Additionally, its built-in slow feeder has significantly reduced instances of rapid eating among my furry friends; thus preventing potential health problems related to digestion. A truly wonderful investment.
Satisfactory
A must-have for cat owners. Promotes healthy drinking and eating habits!
wow
A great find indeed! This automatic cat fountain has improved my pets' hydration habits while keeping their diet in check with its slow feeding mechanism.
Stylish functional, pet-friendly. My cats love the flowing water feature!
Impressive
What an excellent product! It's the perfect blend of functionality and aesthetic appeal. The continuous water flow from the fountain not only encourages my cats to drink more but also adds a lovely touch to our home decor. And let's not forget about the slow feeder - it has effectively curbed my pets' tendency to eat too quickly, which was causing them digestive discomfort previously. A big thumbs up for this fantastic innovation in pet care!
This auto-watering device is perfect for any pet owner. My cats are thrilled by the flowing water and they're eating more responsibly thanks to the built-in slow feeder.
recommend
This product is a lifesaver; it's improved my cats' hydration and diet.
ok