SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm beyond thrilled with this purchase! This resin barrel cave ornament has not only improved the aesthetics of my aquarium but also contributed positively towards promoting healthy behavior among my fishes. They absolutely love exploring and hiding inside it; I can see them becoming more active day by day which is such a joyous sight to witness as an owner who cares deeply about her pets' wellbeing. It fits perfectly into both small and large tanks alike without any hassle whatsoever – versatility at its best indeed! And what adds icing on top is that despite being so intricate in detail and high-quality in terms of craftsmanship, it requires minimal maintenance from me!
The craftsmanship on this resin barrel is commendable; high-quality and built to last! It fits perfectly into both small and large tanks alike without any hassle whatsoever – versatility at its best indeed! And what adds icing on top is that despite being so intricate in detail, it requires minimal maintenance from me!
The product is good so I’ll rate it high
I recommend.
I absolutely love it! The realistic design enhances the natural beauty of my aquarium and gives my fish a safe place to hide. It's also really durable, I can tell this is going to last. 👍
this barrel cave ornament has made such a difference in our tank
This little gem is just what my aquarium needed! It looks so natural, you'd think was real. Plus, it's easy clean which is always a win for me! 😊
My aquatic pets have taken quite the liking to their new hiding spot!
The colorfast design ensures that the ornament won't fade or pollute your aquarium water.
no more stress for my little swimmers thanks to this cute hideaway!
Alright.
The colorfast design is truly impressive - no fading or water pollution whatsoever. 🌈🐟
Perfect
The ornament looks very nice, would buy again
It’s amazing to see how much my fishes are enjoying their new toy! They seem happier and healthier.
provides a perfect shelter for my fish and adds aesthetic value to the aquarium too!
This item has proven its worth over time – still as good as new after several months!
Nice