SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Wow this thing is awesome. Was hesitant to mount a phone holder on my mountain bike in case things get rough on the trail, crash, etc but this has worked out great. I moved to a new area and don't know these trails, so I like to either have the map open on my phone as I ride, or at least have quick access to it. Having to stop riding and get my phone from my bag is a super minimal inconvenience, but enough of one that I bought this. So far I've ridden some pretty rough/bumpy trails on my hardtail and there has been no slipping, no turning/moving, no creeping up the handlebars. I haven't done any big jumps or impacts, but I'm really impressed with how well this held my phone in place and stayed where I mounted it on the bar.
I have been looking for this exact product. I get lost in the trails when mountain biking a lot and end up stopping just to bring my phone out of my pocket. I wanted to get something that would hold up the phone well without too much shaking on the trail. Works better than I thought it would. My phone is a pixel 3 XL with a 6.3 inch screen. It works just fine.
Straight out of the box I knew I was going to love it. Feels solid, looks sleek, easy to assemble and install/remove, simple to insert phone (one handed), prevent damage, and absorb shock. There's a lock switch on the rear, so your phone is locked in. I have an iPhone 11 Pro Max with a slim case, and my phone had no issue fitting in the holder.
Very sturdy product that will work on a mountain bike in tough terrain and on a dirt bike. The clamping system works with your existing phone and its existing case and holds it very securely. It fits easily to the handlebar and the handlebar bracket is secure and also provides either portrait or landscape viewing. I looked at many other options and this is most well-made, flexible in mounting insecure. Highly recommend it!
I exhaustively researched different options for a mount to use for bike navigation and to listen to audiobooks and podcasts while I ride. This mount feels premium - the grips are extremely secure. It is very easy to place the phone in it and remove it, it has lots of adjustability and when tightened it does not move or bounce at all, even on light mountain bike trails. It is perfect.
The overall product is good and does its job. My phone has a thick case, and the claws do not close properly - I have to adjust them a bit for a tight fit.
Very nice product with high quality. Easy to set up and safe to use. Great phone mount for the price. The mount is adjustable for different size bars. My phone was tightly attached to the mount. I am totally satisfied with it. I won’t hesitate to recommend this product!
Mounted this on my adventure motorcycle. Easy to mount and holds firm in the position you set it. Easily adjustable for any phone. Easy to install and remove the phone. Holds to phone very steady. Will buy another one for my other motorcycle.
The title says it. Best bike mount I’ve had. It does not move when properly attached to the handle bars. The one handed attachment and release is really great as well. Would buy again.
Great product but hard to remove the phone. That’s because it holds it so tight and securely.
First, the mount was easy to install on my mountain bike. My iPhone fit perfectly well on it and managed to stay on the mount my entire 18-mile bike ride. For the price of this mount, it’s more than what I expected.
I installed one phone holder on my motorcycle and another one on my bicycle. Hold the phone great!
Love it, works perfect even had to get another one for my boyfriends bike.
Easy to assemble, easy to install. Hardest part is getting the phone in or out if it’s got a cast and a popper on it. But it can be done! Once the phone is in it, it securely holds it.
Holds very well and doesn’t move when you hit bumps. Holds strong.
It is really helpful when I ride a bike. Everyday when I ride my bike, I put my cell phone on it and play Apple Music on. That is very cool when you enjoy music as you are riding! Perfect!