SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have been very picky about getting a cat house/scratch posts. This thing is perfect. My cat loves it, I love it. It looks good, goes with other furniture in the house, nicely blends in and doesn’t stand out that much.Assembling may take a minute (I had to disassemble and then reassemble as I made a mistake). Follow the instructions carefully and you might get it right the first time.
It looks good! Easy to put together and my cats love it. I have 3 cats on the larger side and sturdy enough
It was surprisingly easy to build. I have 5 cats that absolutely love it. Sometimes arguments breakout when two of them both want to sit in the hammock at the top! It’s very secure with my athletic, zooming, 13 pound cat never even making it wobble. Definitely recommend for more height and not taking up too much floor space
This product is nothing short of a revelation. Its sleek, modern design instantly catches your eye and adds an element of sophistication to any space it occupies. But don't let its stylish exterior fool you - this gadget packs a serious punch when it comes to functionalityEvery feature has been thoughtfully designed with the user in mind, making even the most mundane tasks seem effortless Whether you're preparing a meal or cleaning up afterwards, this device steps up and takes care of business like no other. The real beauty lies in how seamlessly it integrates into your routine. It's not just about getting the job done; it's about enhancing the overall experience. Using this product feels less like a chore and more like indulging in a luxury – something we all can appreciate! In essence, what we have here is an impressive blend of style and practicality that truly elevates everyday tasks to new heights. A must-have for anyone looking to add some flair while boosting efficiency!
I’m so happy with the choice! The design is clean and modern, and the product was easy to assemble.
I like the wooden box at the bottom. Good quality