SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This nasal aspirator is a must-have for moms of little ones. It features lights and sounds to make the process more pleasant for tiny noses. The suction is smooth and gentle, efficiently getting the job done. The components are easy to clean, it maintains consistent charging, and comes in an organized case. Highly recommended!
Love this thing, very helpful.
This product is straightforward to use and gets the job done. I didn't realize it had music and lights, so that was a pleasant surprise. My child is one year old, so getting her to use it was challenging. However, my older child loves it. The suction is strong but not uncomfortable. It's a great product, but I find it a bit loud and challenging to use on older babies.
Please just buy it. It gets the job done without any hassle.
I bought this for my 3-month-old, who has been experiencing congestion, especially at night. It removed thick boogers after just a few tries, and my little one was clear and comfortable afterward. I would recommend it!
This is a great product when it works. The only downside is that it doesn't last very long; it stopped working by the fourth month of use. It no longer charges.
Great product. It works exceptionally well. Fast shipping!
Who knew suctioning a toddler's nose could be so effortless? I am delighted with this product! The speed and suction capability are remarkable. It's also easy to disassemble and clean. My boys can use this product without my assistance. It's a solid 10/10.
This has made a world of difference for my infant. She's not a fan of it, but it effectively removes so much snot. I make sure to spray saline in her nose first, which really helps to break things up. My only regret is not getting one of these for my first baby!