SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A truly amazing product at levels
🏋️♂️ This shaker bottle is a gym-goer's best friend! It mixes my protein powder effortlessly, no more lumps in my shakes. Plus, it's super easy to clean - just rinse and go. I'm loving the three-layer design too; it keeps everything organized and ready for use.
Exelent product. I am surprised the quality is the best. I will certainly buy more
Finally found an eco-friendly alternative that doesn't compromise on quality or convenience. It’s perfect for quick shakes at work and even better for outdoor adventures. The spring ball does wonders with mixing – smooth drink every time!
Great, excellent materials and no loss of liquid are quite airtight, also have measurement of OZ and ML
i really like this plastic bottle because it helps me stay active without any hassle. i can keep all my supplements separate thanks to its smart design 🌟 bonus points for being dishwasher safe & reusable 😊
ok
Great design, really! Can't wait to fill it up and use it. Just not really for minimalists, it's pretty large.
They are perfect according to the description, the colors are beautiful. Look good quality.
This little gem has made life so much easier! The compartments are genius - keeping powders, snacks, and supplements neatly divided...and did I mention how smoothly it blends? So good!
It is amazing how good quality it has and how good the compartments come. I loved it! And super good price!
No clumps in sight with this one! A reliable companion whether you're off hiking or hitting the gym 💪 Bonus: You get to do your bit for the planet since it's made from eco-friendly plastic.