SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My puppy loved it, so I recommend it
As an owner of both small and large breed dogs, finding a toy suitable for all isn't always easy. But these plushies are just the right size! They can easily carry them around or play fetch without any issue. And what's more? Their unique designs shaped like corn kernels and dogs are visually appealing - even our pets seem to agree!
These plush toys are so soft and cuddly. My dog loves them! They're made from high-quality material that's gentle on his mouth.
Durable design is an understatement – our energetic husky hasn’t managed to tear this one apart yet!
These aren't your run-of-the-mill dog toys; they're interactive, engaging, safe AND durable! Crafted from high-quality materials free from harmful chemicals ensures safe playtime while their sturdy design has been able to withstand some serious roughhousing by our energetic boxer. What truly sets them apart though is how comforting they are - so soft that our pooch often snuggles up against them during nap time.
It’s such a relief knowing that I'm offering my pet safe playtime options when using these non-toxic toys.
The corn kernel and dog shapes are so cute! They're visually appealing not just to our pet but also to us, humans!
these aren't your average dog toys, they’re interactive and super engaging – definitely worth every penny spent.
My dog loves it
So cute! my dog loves it she's been carrying it around the yard for months😭❤
very good, great little toy
My beagle loves it!
so cute love it !
Very appropriate for small dogs, I liked it.
great little toy
Daisy loves her new toy
My terrier plays with it all the time
Super cute!! My dog adores it!!!
Would recommend. 10/10
Cute for my small dog