SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this silicone pet feeding mat for a few weeks now, and I must it's one of the purchases I've made in a while. The is top-notch; it feels durable yet flexible at the same time. It's also easy to clean which is a big plus for me as my furry friend tends to be quite messy during meal times. Not only does it keep the feeding area tidy by containing spills, but its design also adds a modern touch to our kitchen space. Overall, I'm extremely satisfied with this product.
This silicone mat has totally transformed mealtime for my furry friend.
Great product! Keeps feeding area clean and is super easy to wash.
As someone who values cleanliness and orderliness in my home, having pets can sometimes pose challenges especially during their meal times. But ever since purchasing this silicone mat, those worries have significantly reduced! This mat effectively contains all food and water spills making cleaning up afterward an absolute breeze - just rinse or wipe down and you're good to go! Plus its sleek design doesn't stick out like a sore thumb in my kitchen decor.
it's durable, doesn't slip around and keeps spills contained, love it!
Durable, stylish, and practical.
The silicone pet feeding mat has proven itself indispensable in our household! With two dogs that are rather enthusiastic eaters, mealtime used to be synonymous with mess-time – not anymore though! This brilliantly designed product keeps everything contained within its borders so there’s no more chasing runaway kibble across the floor or scraping dried-up pet food off tiles - what relief! Moreover, being made from silicone means it's super easy to clean too!
sleek design adds a modern touch to our home decor.
A must-have for pet owners.
If you’re tired of constantly cleaning up after your pets' meals then look no further than this amazing product: A Silicone Pet Feeding Mat. Its simple yet effective design ensures any spillage from your beloved animal’s bowl stays on the mat instead of your precious floors or carpets saving you valuable cleaning time every day!. And because it's made out of high-quality silicon material, washing becomes super straightforward - either hand wash or pop into dishwasher if needed!
definitely recommend!
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My experience with the silicone pet feeding mat has been nothing but positive. It's such a simple idea yet it makes a world of difference in keeping my kitchen clean and tidy, especially when I have multiple pets who aren't exactly neat eaters. The material is sturdy enough to withstand daily use, yet flexible enough for easy storage or if you need to take it along while traveling. Cleaning up after meals is now so much easier - just give it a quick rinse under the tap or wipe down with a damp cloth and voila! All ready for the next meal.
I'm so happy with this purchase! The quality of the material is great; sturdy yet flexible enough for easy storage when not in use. Also makes cleaning after meals less of a chore.
Highly recommend this silicone mat