SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this steamer! It's like having a mini spa at home. My skin feels so clean and soft after using it.
I have been using this facial nano steamer for a couple of weeks now and I am thrilled with the results. It's incredibly simple to operate - just one-button control, yet it does an outstanding job at deeply cleansing my skin. The hot mist penetrates into my pores, effectively removing stubborn dirt and oil that regular washing can miss. Plus, it enhances hydration leaving my skin feeling soft, supple and radiant every time after use. But what really sets this product apart is the added bonus of aromatherapy. As the steam gently envelops your face, you're also surrounded by a calming aroma that truly makes for a relaxing spa-like experience right in the comfort of your own home. And as if all these benefits weren't enough, I've noticed that my makeup application has improved dramatically since I started using this steamer.
This product is just amazing! It deeply cleanses my skin, removing all the dirt oil. Plus, it leaves my skin feeling super hydrated.
so simple to use...one button control..and voila..my face feels radiant every time
The aromatherapy aspect of this device is simply divine. I feel relaxed every time I use it.
effective
๐๐๐๐๐๐
A must-have for skincare lovers out there! Leaves your skin looking flawless and well-hydrated.
ok
no more stubborn dirt on my face thanks to this wonderful device
Recommend
It's not just a facial steamerโitโs also an aromatic experience that calms me down after a long day.
it's so good..
satisfying