SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Once applied and super satisfied
I've been using this ultrasonic skin scrubber for a couple of weeks now and I am genuinely impressed with the results. My initial skepticism was quickly replaced by sheer delight as I saw my skin transform from dull and lifeless vibrant and glowing. The device is quite easy to use, fits comfortably in your hand, and doesn't cause any discomfort or irritation even on sensitive skin like mine. It's amazing how it gently but effectively removes dead skin cells, unclogs pores, leaving face feeling clean and fresh after each use. Plus, the added benefit of improved absorption of skincare products post-use is just icing on the cake! A fantastic investment for anyone serious about their skincare routine.
perfect product everything's is as described. 100% recommended A+++
🌟 This little gadget is a gem
Love this scrubber! My skin feels so fresh and clean after using it.
Recommend
Let me tell you guys something - this ultrasonic scrubber has completely revolutionized my skincare regimen! For years I struggled with clogged pores and blackheads that no amount of expensive creams or salon treatments could fix. But ever since I started using this tool regularly - voila! All those problems are gone like magic! Not only does it deeply cleanse your skin but also promotes blood circulation giving you that natural healthy glow we all crave for. And guess what? It’s super gentle so no more worrying about damaging your precious skin barrier anymore!
love it
This device a blessing for my skin, goodbye blackheads!
As someone who takes pride in maintaining a thorough skincare routine, adding an ultrasonic scrubber into mix has been nothing short of transformative for me personally. This handy little device works wonders at exfoliating dead cells off the surface layer while simultaneously driving beneficial nutrients deep into layers where they can do most good – talk about multitasking! The result? Clearer complexion free from blemishes along with softer smoother texture which feels simply divine touch-wise; moreover seeing such dramatic improvements within relatively short span time makes entire experience feel rewarding indeed.
Amazing results!