SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ppppppppppppppppppppppppppppperfect perfeeeeeecccccccccttttttttttttttttt perfecttttttttttttttttttttttttt
It's very nice. Arrived fast. Works well
Amazing
First check to work with only AA manganese dry batteries. Then I checked with only power supply from the general purpose USB C connector. The display is easy to see. The operation is simple. Thank you.
Tonometer give corecotni Dani, good. It is very handy, it is not easy to use any adaptors. Cord Type-C and no problems. The robots did not twist the batteries. Before they do not look at sound signals, ale in them and the great need. I will catch up on the annex. Recommended. Dyakumo seller for shvidka delivery.
Duge good tonometer. All pratsyu yak Reba. I'm hitched
Exelent product for the price quality
Very nice, it works well, you need to buy 4xAA batteries,
Excellent Product I recommend them are very compliant
Very good equipment for the price, very precise. Details need to be connected to a 5V socket or you can get by AA batteries.
Arrived perfectly, I am satisfied with the product, and it is calibrated
Product arrived on time and working perfectly.
Received as per announcement. Unfortunately I was taxed because they sent along with other products. I recommend it.
The Bp monitor is very fancy and it is just as it was described. Though they did not include the Usb cable. The package was a bit roughed up but fortunately enough the contents were intact. Thank you very much, this item appears to be of very high quality.
Blood pressure measuring instrument is amazing and excellent in quality and working. I checked it and found no fault. Thanks for sending excellent product for me.
The box arrived quite damaged but it seems to work well.
not yet test
You have the option to work next to a charger.
Item arrived on date indicated and without any damage. Box included monitor and instruction booklet only- no storage bag or cable as shown in listing pictures. Impressed with weight and quality of monitor. The device takes 4 AA batteries (not supplied) or can be connected via a USB type C connector (cable not supplied). Display is large and very clear and multicoloured. Instructions are written in fairly clear English. Readings appear to be accurate and correlated well with my previous arm monitor and wrist monitor. Cuff is quite large for my arm. Shame the storage bag and a long USB type C cable was not included. Overall very impressed with monitor.
Works well although like all digital baumanometer has its margin of error, its design is elegant, it does not miss the information of the pressure sockets
Good seller Arrived fast⏩😃 Great product
And good the pressure gauge, very practical and easy to use, just didn't like it very much for being the battery and not the battery.
The box arrived a bit battered and therefore the insurance of the battery cover is broken and does not close, I put yurex and it is already left, outside of that it works very well and looks very aesthetic
Arrived in perfect condition and working correctly, it is advisable to take it to a doctor to control its precision. If possible, I will leave an update in a few days to verify how accurate the monitor is.
A very interesting product. And is identical to that of the promotion. Ys we use it and very good product👌