Silicone Cup
Item weight: 3 lb. Dishwasher-safe and microwave-safe. Plastic-free, BPA-free, BPS-free, PVC-free, lead-free, and phthalate-free.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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My 19 month old son looooves this cup. I had to wait until about a month ago to give it to him though because he found it way too much fun to pull the lid off when he was younger. It’s super easy for him to hold, and it’s 100% became his favourite cup to drink out of. It works great with smoothies and yogurt drinks especially. Would definitely buy again, wish there was a larger version!
I bought this cup for my 9 month old and she immediately took to it. At first she did just bite the straw because I hadn’t really taken the time to teach her on how to use a straw but she caught on and then it became easy for her to use the cup. We just use it for water for the time being and it does withstand being cleaned in the electric steamer we have for her bottles. So it is dishwasher and microwave safe as it states. The straw doesn’t pop out so kids can tug on it and it won’t come undone. I love the color and that my baby does like drinking from it. I would recommend buying one especially for parents who don’t want to have their kids on sippy cups that don’t aid their teeth development.
This cup is soooo cute and the perfect size for my 11 months old’s hands. Can be used with or without lid and straw and has minimal leakage with lid and straw on. Will be purchasing a back up set.
Love this cup, my son is 12 months old and he is able to hold this cup perfectly. The size of the straw is perfect since he sits on a high chair.
These are great cups. My toddler is very independent and this helped her practice drinking from a cup when she showed signs of being ready (she always wants to drink out of our glasses). Bonus for nice aesthetics - I can’t stand cutest kid things. These are nice to look at and very functional. Win win!
This product is wonderful ! We're teaching our 7.5 month old how to use straws and drink out of open cups. This helps us do both. With the lid on and straw in place it is nearly leak proof!
Super soft silicone cup. Perfect size for my 1 year old daughter. I like that she is unable to pull the straw all the way out. Easy to clean.
This cup is so cute. I originally purchased it to help my one year old learn to drink from a small cup (I would just take the lid and straw off) but I haven’t done that yet! The lid and the straw both stay on/in the cup. The straw doesn’t come out and the lid can withstand my one year old chucking the cup to the ground and it still stays on hah!
This is a great cup to have. My son loves this cup so that he can drink water from it like we do. I will say with the lid on it tight it doesn't leak much. But if he drops it on the ground, the lid does come loose a little bit and can leak a little more.
Great cup! My nephew is mad it won’t spill
Just received these in the mail and so far love them! Our almost 2 years old loves to travel with her cups and she’s dropped it a few times and no leaks! The only downside is it is very small. She’s used to drinking a lot so we find ourselves refilling quite often. But if this company makes a bigger one we will definitely be buying!
Works great for my daughter and she loves the cup
Cute and practical little cup
Leakproof, just the right size for tiny hands.
This product doesn’t leak or drip!
This is a great quality cup. Love the tab at the bottom of the straw which helps prevent your child from pulling the straw out completely.
This product is the best. It helped my one year old learn how to drink out of a cup without a lid!
My son and daughter love these cups. We’ve washed and used it multiple times. My daughter constantly chews on the straw and still no leaks!