SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
Write a Review
We Think You’ll Love
Top picks just for you
I was looking for a portable charger that is small and not bulky and that fits in the pocket, I found this and decided to buy it because of the good reviews I've read. Actually, I bought 5 of these to give to my sisters and sons, they like the size and the battery level display to tell you how much juice it has left. It charges the phone fast and the power bank charging also is fast. For a 40% battery level on the phone and plugged to a fully charged power bank, within just an hour the phone went up to a 90% with still 75% left on this battery pack. I think this is pretty good!!
This portable charger is excellent for travel and other uses. I like the fact that the charge doesn't run out when it's not in use and works fast . whatever the amount of charge I use, it remains at that amount until I use it again. The battery life is displayed on a tiny LCD screen. It's also a slight extra weight in my purse but that's alright. Great buy.
Works as described, I personally use it for work to keep my phone and speaker going through the night and after 10 hrs I tend to have juice left to keep charging if needed. Also handy for on the go, I usually throw it in a bag with micro usb and lightning cords which makes me a pretty popular guy when someone is in need of charge.
Bought for my son to slip into his backpack to ensure the phone always has a charge. He is in high school so the backpacks are heavy from so many books. Love how lightweight this is. So far so good. I have other chargers but like this one because of the digital display and not adding weight. Might replace mine with this one.
Nice for the price. It’s really tiny, like half the size of my iphone 11. It’s not fast, but it has pass-through charging and keeps two phones charged all day.
Great compact portable charger. Fits almost anywhere and isn’t too heavy. Is able to charge my phone about twice fully. Overall good purchase if you are looking for a nice sleek everyday charger.
Bought for a trip and continue to use. Super fast and I love how it will charge my phone at least a couple times depending on how dead it is. A must have when traveling.
I can't say anything bad about this charger. It would probably charge my phone completely about 3-4 times. I would recommend this product.
Works well and good for traveling, but only charges my phone like 1 and a half times. Could be smaller since it doesn't hold a good charge to charge my phone.
I love taking this one camping. Great for in the tent or if you go on a very long hike you can be assured always have power to your devices.
It is compact and provides two full charges for my Samsung S10+. It also retained the battery power in between charges.
Bought this cute power bank a couple of months ago, and it works very well!
Very helpful battery pack! For 10000mAH it’s so small!