luxury + feel
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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We Think You’ll Love
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I'm super happy! The vase size is good for small flowers and the quality is great. The cube and the pot are made from natural wood. It can be attached to a fridge door or any other metal board. Shipping was quick, and the vases came packaged so nicely. Overall, I’m super satisfied! Would definitely reorder these!
These are beautiful! Fun decorative item! Very well made will work perfect for flower cuttings! I attached mine to a fridge door. Slightly larger than I imagined, but I didn’t really care about that. I'm super impressed they look great and very eye-catching. I actually just bought two more!
They are amazing and super cute. We absolutely love these. Beautifully made. Just perfect. They bigger than I expected which is a plus and looks super good. They came so well packaged. I gave it as a gift and the recipient was so happy! Shipping was fast. I would recommend this product.
Basic but look not bad with flowers.
These vases are nice looking, clean and modern, and the packaging was good.
just like the pictures
Great vases and I've already received compliments on them. I think I'm going to get a second set.
Beautiful Item
I received these yesterday, they came in in a reasonable amount of time and are bigger than I expected, (in a good way).
These came quickly and are exactly as described. Cute to add a little bit of decor.
Hard to clean as the watering hole is small.
Quickly shipped
These actually look just like the pictures. They hold water without leaking.
Very nice quality! A little bigger than I had anticipated. Look good, though!
Love it. I thought they would be bigger but I really enjoy the size. Very happy with my purchase. Shipped well.
They are good for the price but nothing special.
They are well made, work well, and look great!
The item came well packaged and with no damage. Good purchase.
These are nice and the price is also very reasonable. I ordered two sets of these, so I have four of them now.
Packaged well so all arrived undamaged. Great purchase for yourself or as a gift.
These came quickly without any breakage. I am very happy with this purchase.
I wasn't in love with these pots but the price, quantity, and size were perfect for what I needed.
Nice! I love it!
Cool Set!