SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got these as a Christmas gift for my mom and she adores them. They arrived in perfect condition. She uses them in most of her plants and I plan to get more for her on upcoming occasions. Highly recommended and they look really beautiful.
Too cute and a bit fragile but arrived in great condition. The tubing is shorter than typical water globes. I thought it would be more than one for the price, but it's still pretty cute.
As someone who often forgets to water plants, this cute bird has been a lifesaver. It's easy to fill and seems durable. It arrived quickly and well-packed. I'm considering buying more.
These cute watering birds are a great help with my numerous plants. They were packaged so well that I almost mistook the packaging for filler and almost threw it away. I'm definitely planning to buy more.
The product was securely packaged, made of high-quality plastic, and the design is smooth and attractive. It's perfect for keeping my plants watered while I'm on vacation.
These birds are not just decorative but also functional. They slowly release water over three days as needed. They arrived in perfect condition, well-packaged and undamaged.
These watering birds are a delightful and useful addition to any pot plants. They are easy to fill and add a lovely, whimsical touch to the home. I plan to buy more as I acquire more plants. They're affordable and irresistibly cute.
These adorable auto-watering birds are fantastic. They're simple to fill and they function well. I would certainly recommend them.
These watering birds are exactly as described and look beautiful. Everyone who visits asks me where I got them.
My very particular fern is thriving thanks to this product. It helps maintain the perfect moisture level for the soil.
The shipping was incredibly fast, and the item was securely packaged and really cute.
I love these watering birds and plan to buy more for my outdoor plants this summer.
This product is attractive and functions well. I use a bit of cloth and a rubber band to keep dirt out of the stem.
I used to struggle with watering plants, but this has been a big help. It's also very cute.
These small, cute watering birds need frequent refilling, but I enjoy using them with different plants. I'm considering buying more.
I adore these little watering birds, but one arrived broken. Despite the disappointment, I love the rest and have already put them to use.
This product has helped me stop killing my plants by forgetting to water them. It's cute and works excellently.
It simplifies the process of determining the right amount of water and frequency for plants.
I've received many compliments on this at work. It keeps my plants watered when I'm away or forget to water them, saving them from dying.
As someone who often overwaters plants, this product is a lifesaver. It ensures my plants get just the right amount of water and they are thriving.
I love this cute, self-watering bulb. It's unique and not too loud, perfect for my lavender plant. Adding cheese cloth as a filter was a great touch.
This is the cutest water bulb I've ever seen. It gets compliments, but it's a bit tricky to fill due to its slow water release design. It's plastic but very sturdy.
I used to struggle with watering one of my plants, but this globe solved the problem. The plant is healthy now and the bird design is a cute bonus.
I bought this before a 2.5-week vacation and it perfectly watered my orchids. I returned to find them blooming. So glad for this purchase.
This item is super pretty and works as advertised. The only minor issue was some dirt getting sucked into it, but that's expected since it goes into the soil.