SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ever since I started using this mass, my skin has been thanking me. The change it's brought about is nothing short of miraculous - sagging skin and double chin are now things of the past! What's more, its compact size makes it perfect for taking on trips or just carrying around in your bag. And let me tell, the battery life? Unmatched! It lasts incredibly long after a quick charge. If you're looking for an easy-to-use tool that will your face and body a natural lift, look no further.
👍 This little gadget is a godsend! It's helped reduce my double chin and it's super easy to use. Plus, the battery life lasts forever!
I've been using this massager for weeks now and I can't believe how much firmer skin looks. Definitely worth every penny.
This roller has truly upgraded my skincare routine. Not only does it help with sagging skin but also makes my creams absorb better into the skin.
Perfect travel companion! Helps me keep up with my skincare on-the-go, thanks to its compact design and rechargeable feature 👌
no more expensive salon trips for me. this device works wonders on fine lines and wrinkles at home 😊
Absolutely love how versatile this tool is - great for both face and body toning. My arms haven't looked this good in years!
Seriously impressed by how well this thing works on improving circulation in the face, resulting in a healthy glow 🌟 Highly recommend!
this is a must-have if you're looking to define your v-line naturally without any harsh treatments or procedures 💕
The one-button operation of this massager makes it so simple to use yet delivers amazing results - from lifting effects to smoother skin.
If you want youthful-looking skin, get yourself one of these rollers! It targets all problem areas effectively including necks and legs too...
i'm not usually one for gadgets but i have noticed such an improvement since using this roller regularly; less saggy and more sculpted appearance 👏
This EMS-powered beauty tool has become an essential part of daily self-care routine. The firming effect is real guys!
I never thought I'd see my skin bounce back like this. The massager has not only tightened my loose skin but also enhanced overall elasticity