SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m so happy I found this bowl! It’s perfect for both my cat’s comfort and my aesthetic preferences. The elevation is just high enough that my cat doesn’t have to strain while eating, and the bevel design helps keep everything neat. The ceramic feels high-quality and sturdy, and cleaning it is super easy. I’ve noticed a lot less mess around the feeding area since switching to this bowl. Plus, it looks great in my kitchen—it’s a nice balance of functional and stylish. It’s really improved my cat’s eating posture too. Couldn’t ask for more in a pet bowl!
i never thought a simple change in bowl design would make such a difference. the height is perfect for my dog, and the bevel really helps keep food in the bowl. the ceramic material is super easy to clean, and it has a nice weight so it doesn’t move around. overall, both my dog and i love it, and it looks great too.
I’m really happy with this bowl! It’s at the perfect height, making mealtime more comfortable for my cat. The ceramic material is durable and cleaning it is a breeze. Highly recommend!
Perfect height, stylish design, and my pet eats comfortably now.
this bowl has been a total upgrade for mealtime. my cat seems much more comfortable while eating now, and I love that it doesn’t slide around thanks to its sturdy design. the ceramic is smooth and durable, easy to clean, and the bevel helps keep food contained better than flat bowls. it also elevates perfectly so my cat no longer has to crouch awkwardly. i’ve already noticed a reduction in mess around the food area, which is a huge win for me! the sleek design fits right in with the rest of my home, so it’s a win all around.
Fantastic!
The design is both beautiful and functional. My pet eats more comfortably, and it’s made feeding time so much cleaner. The elevated position helps a lot, and the ceramic is high-quality and durable.
i absolutely love this elevated bowl for my dog. it’s helped improve their eating posture, and i’ve noticed they spill less water while drinking. the ceramic quality is excellent—feels durable, and it’s easy to clean. the bevel keeps the food neatly in the bowl, which reduces mess around the feeding area. it’s both practical and stylish enough to keep out all day.
Elegant
sturdy, looks great, and my dog no longer spills water.